Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
Filter Reviews By Type
Showing 1,660 reviews
Service department has been disappointing recently. I took my Tacoma in last year and they didnt put all the bolts back after they did work under the hood. This last time they said a lug nut was miss I took my Tacoma in last year and they didnt put all the bolts back after they did work under the hood. This last time they said a lug nut was missing so I said yes replace it. I was charged $250 for labor for a $6 lug nut! Then the tires were not properly balanced. I took it back and they said it was fine but it wasnt. I had to take my car to discount tire where they properly balanced my tires. After that it was fine. More
I told him exactly what my vehicle needed when I checked in then they sent me a text telling me that a key fob battery would be over $90. Then when my vehicle was finally finished, they couldn’t find my key in then they sent me a text telling me that a key fob battery would be over $90. Then when my vehicle was finally finished, they couldn’t find my keys and the key fob battery was not $95, it was like eight dollars. Overall, it was OK but they can improve. More
Be specific when making an appointment online. You can put multiple services which I didn’t find out till I checked in. Appointment gets assigned to Advisors according to type of service - Express You can put multiple services which I didn’t find out till I checked in. Appointment gets assigned to Advisors according to type of service - Express and Other. Needless to say I was only able to accomplish the Express Service and have to schedule a different appointment for them to check the rest. Waste of my time for sure More
Felt like they did not really care because I was using toyota care and not cash!! Made appointments for several things and did not even get my oil changed. toyota care and not cash!! Made appointments for several things and did not even get my oil changed. More
Appointments mean nothing. It took 3 hours for a regular oil change & tire rotation. The Service Rep was no help. I have been a loyal customer for 10 years and prior to the l It took 3 hours for a regular oil change & tire rotation. The Service Rep was no help. I have been a loyal customer for 10 years and prior to the last couple of services, I was very happy with the service. I will no longer take my vehicle to Larry H. Miller. More
Bought my second vehicle from American Toyota. Got even better service than the good service I got last time. Bianca P. was the best car salesperson I have worked with in all the years I have Got even better service than the good service I got last time. Bianca P. was the best car salesperson I have worked with in all the years I have purchased new vehicles. I was a very pleasant and painless and process with no stress. The manager Rashad was the man. I will return to this store in the future !!! Pastor Stewart More