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Northampton Volkswagen
Northampton, MA
870 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 870 reviews
April 06, 2024
Bait and switch tactics at play at Northampton VW. I sent an inquiry via cars.com to Northampton VW to ask about the availability and price of a car I had seen online. Michael Silva, the Internet Sale I sent an inquiry via cars.com to Northampton VW to ask about the availability and price of a car I had seen online. Michael Silva, the Internet Sales Manager, promptly responded and quoted the same price I had seen on cars.com. I scheduled an appointment with Michael to come see and hopefully purchase said vehicle. On the day of the appointment, one week after the original inquiry, I received a call from Michael reconfirming my plans to attend the appointment, at which time I reconfirmed with him the price he originally quoted. When I arrived Michael wasn’t there, but Jason LeClair was able to help get us set up for a test drive, which went well. We were ready to move forward with purchase, but when the offer presented was $4k higher than the emailed/confirmed offer Michael had shared. When asked about the discrepancy Jason brought over Frank Marvici who informed us that there was a pricing error in the offer Michael had provided. When informed that Michael had reconfirmed the figure over the phone that day Frank stated that Michael didn’t have the authority to offer that price. I was told that the dealership would not be able to sell the vehicle at the quoted price and was told the best they could do was $500 less, or $3,500 more than the previously confirmed offer. It’s very disappointing that this dealership refuses to acknowledge a quoted price, and if it truly was a pricing error, didn’t communicate as much until the offer was printed and on the table. More
by bryan wespiser
Employees Worked With
Helpful April 01, 2024
Jason, Isaac & Angel were all great. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us. Fun, welcoming, patient, and through. We had to wait a long time to finalize, but it was due to previous customers Angel was helping before us. More
by wlynndecker
March 29, 2024
Jason was very easy to deal with, highly recommend him to anyone looking for vehicle anyone looking for vehicle More
by Ellie
Employees Worked With
March 25, 2024
Jason and the Northampton VW team went above and beyond for the lease of my new Atlas Cross Sport. Knowing that exactly what I wanted was not available on site, they were able to locate and acquire the car for the lease of my new Atlas Cross Sport. Knowing that exactly what I wanted was not available on site, they were able to locate and acquire the car for me. The entire process was seamless and I can’t thank them enough!! More
by meghansookey
Employees Worked With
March 18, 2024
Jason was great to work with in purchasing my new car and very educated on Volkswagens. very educated on Volkswagens. More
by Kellieallen97
March 07, 2024
Jason was pleasent, cooperative with getting me a great car thank you all at Volkswagen Northampton car thank you all at Volkswagen Northampton More
by Marthacaron16martha
Employees Worked With
February 08, 2024
There's a old story regarding Nordstrom that illustrates how to do customer service the right way. https://press.nordstrom.com/news-releases/news-release-details/nordy-pod-truth-about-nordstroms-legendary-t how to do customer service the right way. https://press.nordstrom.com/news-releases/news-release-details/nordy-pod-truth-about-nordstroms-legendary-tire-story. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fails included 1) a major misdiagnosis (e.g., they claimed my ECM was bad) that would have made my car only operable for local driving - potentially for months - as a new part is unavailable nationwide with no ETA, 2) a refusal to acknowledge, no less reimburse me for the misdiagnosis - and let's not even get into the many hours spent searching for a used part and driving to my VW dealer of record (I recently returned to the Pioneer Valley) 90 miles away multiple times, 3) a complete unwillingness to help resolve the problem using a used part (same part #, same model, year, and configuration) - something VW Westborough was happy to do - an action that led to a different (and successful) diagnosis (it was a bad fuel pump) and had my car fully functioning within 18 hours, 4) and a complete lack of follow-up from everyone who was sent detailed emails, including the Service Advisor, the Service Manager, and the owner of the dealership. As someone who has owned high-end (Passat W8, Passat 3.6L AWD, CC 3.6L AWD) Volkswagen cars for 20 years I've never had such a horrific experience with a VW Dealership - and the management at NoHo VW don't seem to care. More
by VWCCOWNER
January 31, 2024
The people who have helped me here, have absolutely blown me away with the level of dedication and commitment towards helping me with my car me away with the level of dedication and commitment towards helping me with my car More
by mackenzie
Employees Worked With
December 30, 2023
I had a great experience and I 100% recommend going to Northampton Volkswagen for your next car. Northampton Volkswagen for your next car. More
by jessica
Employees Worked With
