I purchased a 2003 Nissan Murano. The sales side of it with Steve was easy going, he was friendly, answered all my questions. It wasn't until after I purchased the vehicle that I had some issues. I brought my car back for a couple of "issues" that were fixed without a problem. Well the last week of my 30 day warranty I experienced a CRAZY transmission problem while driving on the highway. Of course I called and brought my car in and was pretty much told that it must of been a "fluke thing." Sorry but I believe if it happened once, it'll happen again. So literally a week later, I ran into the owner of ANOTHER dealership that I was dealing with previously. I told him what I purchased, and without knowing about my transmission issue, he voluntarily told me that Nissan had an extended warranty on my vehicle, which was not told to me by any of the sales or service guys at Paul Clark. I understand its a volkswagon dealership and I bought a Nissan, but if they are selling the car, then they should know kind of warranty, if any, is associated with that car. I brought my car to the Nissan Dealership that same week and found out I had 3 weeks left to the warranty and long story short, ended up with a BRAND NEW TRANSMISSION!!! If I hadn't run into this previous dealer, i would of had no idea of this extended warranty and I would of been stuck with a vehicle with a really bad transmission! After this, I go back to Paul Clark, Inc and speak with Paul Clark directly. I explained to him the situation and asked in return for saving them $7000 on a new transmission if he would take care of another SAFETY issue that Nissan had brought to my attention that was going to cost me a $1000. He was very nice in person told me he wanted to talk to a couple of people first and he would call me back "shortly". That was the last time I spoke with him. I called twice a week for 5 weeks and left voicemails EVERY time. I also went to the dealership to speak with him directly and he was never in. No matter what kind of company you work for, that is just very poor customer service on any level, never mind when you are the owner of the dealership! He didn't even have the decency to call me back or even send an email. I will NEVER recommend this dealership to anybody!!