Our salesman, Ethan, was phenomenal. He got us in a beautiful used truck that we absolutely love. He made the buying experience very personal, pleasant, and efficient. It was the least amount of time I’ve ever spent in a car dealer and the best experience I have had. It was more like buying a car from a friend than a car salesman. We will definitely do business with him and Hickory Used Car Superstore again!

After leaving the review below on Google, I was contacted by the dealership and asked what could be done to remove my bad review. I was offered no solutions and have not received a response from anyone despite their comment telling me to let them know if there was anything the can do to help. When I called back to talk about what could be done, I was told that they couldn’t negotiate or discuss anything with me but would forward it to the manager. Here we are over a week later with no response. Apparently, they call anyone who leaves a bad review and ask them to remove it. Do not buy from here. I was sold a van than in April that shut off at a light the day I drove it off the lot. I brought it back and got the run around about getting it fixed. They didn’t tell the mechanic about the car shutting off, just that the engine shuddered. They fixed the engine mounts and planned to give it back until I called the mechanic who told me the dealer Andrew did not tell them about the engine shutting off. I was told they replaced the torque converter but they had no paperwork to give me because they used a “certified used” part. The lock on the passenger side sliding door does not lock. The radiator had to be replaced and the reservoir was full of gunk because there was stop leak in it. I just had the torque converter replaced and most of the transmission rebuilt. Now the car is shutting off at lights again. Horrible dealer that will sell a piece of junk to a young family for as much as they can squeeze out of you.

Neil was wonderful to work with! Fantastic communication and he was efficient in making sure that I was in and out of the dealership in a timely manner. James, the finance manager was very helpful and made sure that I understood everything about my purchase and trade. I am very happy with my experience with these guys! Highly recommended for your next vehicle purchase! :)

Beware of this dealership worst experience I bought a 2018 Jeep Wrangler and had them deliver to me dealership changed tires and rims other than what was advertised on site, noticed crack in windshield, windshield wiper won’t work took to my mechanic tires are bad no tread, bad windshield wiper pump broke. When I addressed to dealer ship they refuse to fix this is unacceptable and very poor customer service

I inquired and was given all car info and it was available. Drove 100 miles round trip. I saw the car in parking lot took a short look and went inside. No one acknowledged me. I wait 10 minutes still no greeting. So I go back in my email reply I am here. A few minutes later I see a worker get in the car. I finally asked someone he looked me up and said okay. A few minutes later they tell me they sold it online to someone in Georgia. No apology and a half hearted not full attention attempt to Upsell me a 28000 BMW. Still no apology. So yes no way to do business.

Shout out to Jorge Jarquin. Excellent service! He offers bilingual services to the Hispanic community. Very helpful and professional!