My name is Randall Orndoff , I purchased a 2014 Chevrolet Equinox through Erik Ramirez. Erik did a remarkable great job in processing the sale! I was looking for a vehicle to sit on the curb at my house and not to drive. The whole reason was to keep my neighbor from parking his truck in front of my house. So Erik knew not just Any vehicle would work. With all this going on Erik lead me to the exact vehicle I needed. Erik listened and took time to research the inventory. A lot of sales personnel would have walked away from the deal. Not Erik he stood in there and got the deal done!! I give Erik a 5 STAR he even delivered the Equinox in bad weather to my house!! Erik was very positive and truthful something I like!! In the future I will always return to Erik for future vehicles I may be needing! Thank you Erik I appreciate all you did!!

The Toyota dealership provided exceptional assistance and a welcoming atmosphere. Oscar Salas, the sales representative, demonstrated remarkable expertise and dedication to assisting my family in purchasing a vehicle. From the moment we entered the dealership, he extended a warm welcome and promptly commenced the process of helping us make an informed decision. I wholeheartedly recommend Oscar Salas for his exceptional service and unwavering commitment to customer satisfaction.

Mr. Stowe is very professional. Extreamly helpful and very courteous. Ask for Mr. Stowe. Rest assured your in good hands. Nice atmospher at universal toyota.

Extremely unprofessional and unacceptable experience with manager Jesse at Universal Toyota. I visited Universal Toyota on December 23rd and negotiated a vehicle purchase that progressed all the way to finance. At that stage, the transaction could not be completed because the interest rate presented in finance did not match the rate that had been clearly communicated during discussions with sales, resulting in a higher monthly payment. I immediately stated that this was not the agreed-upon deal. Due to the late hour, manager Jesse instructed finance to allow me to take possession of the vehicle I intended to purchase while the dealership “worked out the numbers” the following day. The next day, I returned the vehicle and selected a different one. After extensive negotiations involving Jesse directly, we reached an agreement on pricing and terms. I was explicitly told the deal had been approved. I then waited over an hour for finance, only for Jesse—nearly 9:00 PM—to contact the director and suddenly decide he was “concerned” that the dealership was not making a favorable deal. This reversal occurred despite my repeatedly stating that I was willing to proceed with my original vehicle or walk away entirely. Instead of honoring the agreed-upon terms, Jesse retracted the deal and instructed me to return another day after he spoke further with the director. This entire experience was a complete waste of time and demonstrated a serious lack of professionalism, transparency, and integrity. Allowing a customer to believe a deal is finalized, only to rescind it behind the scenes, is unacceptable. I strongly advise against purchasing a vehicle when Jesse is left solely in charge, as negotiations appear unreliable and subject to sudden reversal without regard for the customer’s time or trust.

once was enough, never going again. Took two days to get a basic service. I arrived 15 minutes early, was seen 15 minutes, was placed in a corridor to wait for a representative, by the time he arrived, he said they couldn't service my car in the remaining 90 minutes I had before I was needed back at work. So I came back the next day. I was 30 minutes early, but waited 90 minutes for a shuttle to take me back to work. I was third to be delivered out of three in that shuttle, so another 45 minutes was wasted, even though my work is 7 miles form the dealership. 30 minutes later i was texted that my car was service. But i waited another two hours for the shuttle! Despite several urgent calls to the dealership chasing the shuttle. All in all, that service took 7 hours out of my day, on the second day, and two hours out of the previous day. Not a one off: alot of employees walking around doing nothing except entertain each other. Terrible dealership

Poor customer service! Was waiting to check in and was told incorrect information and then sent back and forth to service then parts then with no one checking me in. I was ignored waiting just treated very poorly. I will make a complaint to the general manager and beyond.