Service at University Honda, Corvallis, Oregon, is OUTSTANDING!! My car is in excellent hands at this service department. I know everything has been checked and or serviced, when I pick the car up and feeling safe when I drive off, gets my biggest, heartfelt THANK YOU to all who work there. I've gone there for years and trust their service 100%! Love my Honda; Love University Honda!

The staff was the kindest and most genuine people. They helped us with anything and everything we needed. They went above and beyond to make sure we got everything we needed.

We took our Pilot in for brake pads and were quoted $300. Got a call from the service writer to let us know that after changing the front brake pads they drove the car and still heard a squeaking noise, and that the back pads needed to be done also, and that the new quote would be $460. So we said yes, thinking that the new quote was the TOTAL quote. It was NOT made clear that the new quote price was in addition to the $300 for the front brake pads. It was also NOT made clear that when they said the back breaks needed done that they were going to replace the rotars. We would not have agreed to that. We disputed the total cost when we went in to pick up the car and we were blamed for the miscommunication.

apparently this dealer does not believe that standard equipment includes 2 keys or that it when it sells a car it does so with all standard equipment included .... charged me $200 for a 2nd key after deal was closed. Surprise, surprise ... guys nice enough but can question their integrity.

We have been going to this dealership for service for years. We have recently had some difficulties with their service department since there have been changes with their staff. Before those changes I would have recommend them in a heartbeat, but now I would recommend looking elsewhere. If you'd like to hear the details of our other experiences, I'd be happy to share them with you. However, it is our last experience is the one that is causing me to write this review. We purchased a used car from them. That experience didn’t go very well, but it was a car sale and dealerships seem to be unable to be forthright. The fan associated with the defrost started a horrible rattling within a day of driving the vehicle. After a few days, we also noticed a foul odor. So we took it in. Turns out that a small creature had built a nest somewhere in the engine case while it was sitting on their lot. That was fixed and a new air filter installed. We were charged for this service and I don’t know why. When our salesman called to ask about the car, I asked, “Why were we charged for that?” He said that he would look into it. When the service guy called to see how our service went I asked that gentleman as well. I have not gotten a response from either of those people nor I have gotten a response to my emails. I am hoping that this will help anyone who is looking to purchase and/or service a vehicle with University Honda to consider finding an alternate. This was such a small deal handled so poorly I find myself unable to trust them with anything else.

Complaint : Defective leather passenger seat. Leather was loose and buckled. Brought the car in - Service adviser looked at the defective seat . He said he would order a new seat and call me when it comes in. Two weeks went by and received a call that my seat is in. Drove into the University Honda to have my leather seat replaced.. After 3.5 hours in the waiting room. I was told that we could leave however nothing was done. My leather seat is within Honda's standards but thank you for coming in. Nice folks however unable to to use good judgement with what is acceptable and what is not. I decided to take the car to another Honda Dealer. They actually replaced both defective passenger seat and drivers seat. All under warranty. Shame on University Honda in Corvallis.