I had to bring this to everyone notice atleast my fellow BMW owners as I'm betrayed at this dealership. I drove BMW X5 for 12 years and went for a service as this dealership accepts BMW value service. I was lured into a new X7 deal in May , 2022 and received a purchase agreement close to 100K. I waited almost 4 months to take my build on my name with fully loaded packages as per our family desires for the next 10 years. I took an insurance quote from State Farm and also auto loan from my credit union. Even in September when my new vehicle was about to be delivered from BMW NA, received purchase agreement and was told to pick the vehicle once it's delivered to this dealership. All of a sudden, I get a call from the sales manager whom I trusted throughout the deal that they don't want to do business with me. I sent email to GM and no response for not delivering my vehicle. Reported to BMW NA as I feel like I was discriminated at this place and they kind of took it easy as well and no control on their dealerships. I don't want to leave this matter and take it to the concerned authorities as much as I can so no one else should face this worst experience I faced . Now, I ordered my vehicle through another BMW dealer in September and had to wait another 4 months to take delivery. All of a sudden BMW took away Dynamic Handling Package , the only reason I built vehicle through these dealerships and now I had to take my car without this package which I waited for several years to be part of base X7. If I had to buy the X7M which has DHP as standard package, it would cost another 20K extra. I not only lost my time , money and good interest rate with my banker due to all this apart from driving with a single car for 8 months with kids activities and jobs. So, never ever build a vehicle with this dealer and also with constant changes by BMW NA in removing packages for unknown reasons. Hope you all understand my pain and consider my review before getting into any kind of deal. I can add all the proofs if anyone thinks I'm not telling a true story here my dear BMW friends.

I have been driving bmw 's for 20 years in CNY. I have purchased from all between Rochester, Syracuse, and Albany. Only in 2019 did I come across Gault. The professionalism and attention provided by sales and service, namely Mike Tulsey and Robert Shea, are top notch. Above the rest of bmw locals I know. I bought a 750xi cpo from Mike and they have taken great care of it. Because of supply chain issues and that I drive a lot for work, I traded out of state for another 750xi m sport cpo, with Mike in the know. It was then when I was in for service, they alerted me to issues the selling center should have done on the cpo. The seller did nothing with my concerns. Bob and Mike urged me to contact BMW North America which I did. Long story short, Gault was right and BMW NA agreed who covered my service. Folks, I cannot stress the experience at Gault and the attention they give you is beyond noteworthy. They will have your back as they do mine, and treat you with dignity and Truth. To the Gault owners, you have outstanding people working for you at the BMW store!!! I am an employer, I know.

Brian and his team were amazing from start to finish. Very honest and upfront. Professionalism at its best. Would buy from again and highly recommend. Go see Brian for a superb deal and kind demeanor.

THIS WAS MY FIRST BMW FOR ME. AN IGOT TO SAY IT WAS THE EXPERIENCE WAS OVER THE TOP FOR ME GEORGES YAMMINE WAS AWESOME SALESMEN THANK YOU .

Outstanding experience with this dealership! In fact we traveled all the way from DE and it was worth it. We got a GREAT deal on our new X6 and they gave us a good price on our X4 trade. George is the best, and the entire experience, worth every minute! Thanks Gault!

The best experience ever . Anthony is professional , kind and very honest salesman. His professionalism and carrying about customer satisfaction is exceptional and unique .Anthony went above and beyond to make my purchase experience very pleasant . He deserves to be in a higher level ! I will return if Anthony works with my next purchase ! Thank you Anthony