Desmond was a pleasure to work with. No high pressure sales. He let me drive serval cars. It took a while for my car to find me! I have never had a Lexus before. If you are looking for a car go see Desmond. He is great and very laid back!

very nice and professional service, I recommend it to everyone very good Servis financial .end eterem

Impossible to get thru to the service department. Or any other department. Phone rings and rings, and after several rings tells you to try later. This went on for two days. Tried using their online contact. They did not respond. Going up to Nalley Lexus in Smyrna next week.

Worst dealership, would not keep their promises and I’m still waiting for my tag

Very poor experience buying parts from this dealership, they sent it to the wrong address listed on the West Coast when i needed the parts asap and live an hour away from the nearest Lexus dealership. I was told that I would be reimbursed for the cost of shipping but I find that won’t be possible even though i was told by Parts that they would be able to reimburse me for that shipping cost so i could get my parts in a timely manner since it was their mistake. Parts was somewhat helpful but it still took weeks to get reimbursed for the parts. I would have had less of a headache if I bought/shipped the parts from a different dealership in an entirely different state since i was traveling. Very frustrating experience overall.

They left me stranded in the middle of the night at their free airport parking they give while they service your car. It’s cold, raining and 12:08am. I had to get an Uber to my home over an hour and a half away. NEVER had an issue when I did this same service with my Audi…