Nestor Diaz promised me a price for a truck. Of course when I get there the price goes up. I left. he texts me and gives me a great deal. I tell him I have to make it quick cuz I have my child's play I have to attend tonight.He promises me it won't be a problem. I get there and wait for about 20 minutes and he says that I won't be seeing the finance guy in the timeframe I needed. since he had already lied to me twice, I was pretty sure the numbers he gave me we're gonna be a lie too. so I left. he calls me as soon as I left and tells me I'm a piece of sh!! I'm a big baby, and he doesn't wanna sell me a car anyway. I called and spoke with an alleged manager about this. I don't expect anything to come of this. I was hoping this place would be different then all the other dealerships, but I was wrong. if you wanna get lied to and treated like crap, definitely go here.

Found a car we liked. Salesman Corey told us it would be there the next day and to call him when we showed up. Called 3 times and he never answered his phone and had no voice mail box. The new salesman Anthony went to get the car. Brought it out and said it was sold. Wanted us to look at other cars. We walked away from this scam. BTW, car is still listed through Costco used cars as for sale.

We purchased our new 2024 Prius XLE online with the assistance of Dean Uddin, the Internet Sales Manager. We have never purchased a vehicle this way but it was very easy and seamless. Dean got us the exact vehicle we wanted at a mutually agreed upon price. We went into the dealership, test drove the car, got some assistance registering for the Toyota phone app, signed the documents and drove off with our new Prius. Thank you Dean and all of the Bell Road Toyota staff!

Upon negotiating for new truck on 01/06/2024, both with sales manager and myself agreeing on final sales price , prior to signing contract , noticed he ( assume sales mgr.) had changed agreed price by deleting equipment. They responded with a ridiculous " You can't expect the dealership to lose money can you ? ) Not a way to conduct business with the public. Zero ( 0 ) integrity Insult to intelligence personified Will never return !

I purchased a used minivan from this dealership and when the car didn't pass inspection, I can't get my deposit back. I tried calling for days and they just transfer me around. The sales guy (Steve) doesn't help and if you ever can get a hold of someone in finance they just transfer you to someone else. Go to a different dealership if you want an ethical dealership

Shorted me on my trade in value and refuses to make it right! Service is no help they just ignore you. Contacting corporate and BBB next. Just awful to treat people like this.