Sales vendors, Mauricio and giovanny , Nice persons and very respectfull , definitelly, I’ll recomended those persons again

I had an excellent experience purchasing a vehicle from Palm Beach Toyota. Alexis and Carlos were both outstanding throughout the entire process. They were professional, knowledgeable, and took the time to answer all of my questions without making me feel pressured.

Jacob worked hard to locate us the right car. He was courteous and professional. Ed in finance made the paperwork effortless. This was the easiest vehicle purchase yet. Beautiful dealership facility. Highly recommend Palm Beach Toyota.

Best service they help me with the trade and everything that I need fully recommend it

I went to Toyota West Palm Beach, but there was an issue with the tires I ordered because they were installed on another vehicle. However, the manager, Erika, was very profesional and quick to resolve the situation and took the time to personally call me with a solution. Miguel and Edelio were also super friendly, and the teamwork they showed proved to me that they truly care about people and not just about making money. I’ve always had great experiences with them, which is why it’s the only place I take my car and the only team I truly trust.

I chose this dealership because they had the exact vehicle I wanted on the timeline I needed, making it completely worth the 145-mile drive from my hometown. The financial side of the deal was strong—they gave me a fair value for my trade-in, and because of my excellent credit, I was able to take advantage of Toyota's promotional APR incentive. ​However, I wish the actual customer service experience could've been better. The salesperson was nice but didn't offer a proper walkthrough of the car's features or mention options for basic accessories like floor mats. Then, the finance process felt a bit high-pressure, pushing for an extended warranty that I felt was unnecessary for a brand-new, reliable vehicle. ​I’m very happy with the car and the final financial terms, but the dealership's communication and sales guidance could definitely be improved. That being said, because they are a Penske Automotive dealership with a great overall reputation, they remain my go-to choice, and I would gladly return to them in the future.