9900 South Orange Blossom Trail
Orlando, FL 32837
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Once again Hector, in your Quick Lane service area, was not only exceptional while providing the required services but he went above and beyond that which I expected. He made it a pleasure to come to your dealership.
So friendly. I had a problem after driving from Maryland to Orlando and needed service. Catherine who answered the phone was so kind and set me up to come in. She was so nice when I arrived. They did an excellent job, and I didn’t know what I had done was still under warranty. A very pleasant experience.
Along with my recent review of when my truck was in the shop, a five-star service goes out to my customer service agent Lara. She was very extremely professional and very nice. She took good care of me and I was impressed, along with the Hertz car rental employees within Tropical Ford. Very nice people as well, along with all the Tropical Ford employees. I got five star service from everybody. Thank you all so much.
Fantastic service! Initially I came in around noon for an oil change. They suggested come back after 4:00 when there would be very little wait time. That’s what I did. Service was fast and efficient! Olga at the Cashier counter was so friendly and helped me with my Ford Pass app. The gentleman at the desk was great too but I can’t remember his name. Great lobby with free Wi-Fi and the TV wasn’t too loud. Wonderful experience!
You have a great service team. They are very courteous, and helpful. They took excellent care of me and my vehicle.
Just bought my MACH-E GT from Tropical Ford. Great customer service and experience at the dealership. Steve Lucius is the best. Very knowledgeable and always available to answer questions. Highly recommend this dealership!
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