My wife and I had the most pleasant experience at Herzog-Meier because of Stephanie Tichenor. From our cold walk in to the dealership at the beginning, she was always positive and attentive to what our needs were in a vehicle. That included everything from the seats to the electronics that were standard. Always made suggestions and asked questions to clarify what our interests were and the best size for our needs. We ended up purchasing a new XC60 from her and have never looked back. Her associate Sage showed us how everything worked on the vehicle, both inside and out. Her patience with us seniors was incredible, and she explained and answered all of questions no matter how strange they were.

Doug Galloway and Herzog-Meier Volvo provided excellent communication on the status of my ordered vehicle while providing great service in getting me through the process and on my way with my new vehicle. Well done!! Highly recommended.

This dealership has singlehandedly stopped me from recommending Volvos to people in Portland. The cars are great, but God help you if you need service of any kind. - Appointments for "normal" service are booked 3-5 months out, and are often longer if you want a loaner. This includes if you have a check engine light. - Their service "inspections" are a joke. I took my 2019 XC60 in for a check engine light and 40k mile service which includes an inspection. The day after picking it up, the whole hybrid system fails. So much for the inspection. - Now that I've waited 3 months for a service that caused more issues than it fixed, I now have to wait another month with an undriveable car because of how badly they are booked out. - After dropping the car off for the repairs under warranty, I'm told the repairs will take more than a month because they have to ship some parts from Sweden. And guess what, no loaner, but they'll try to find something. - 2 week later, still no loaner, despite being told over a week ago that I'm "highest on my priority to get you in one." - On top of all that, they have the gall to charge 3% to take credit cards. The square reader I can buy at Staples only charges 2.6%. This is on top of $1000+ routine services. Overall, terrible customer experience, terrible communication with me having to constantly follow up with the service department for updates, and extremely expensive.

Riley Lidel was great to work with. He was very responsive, friendly and thorough. I highly recommend!

Riley Lidel was an amazing salesperson. Would definitely recommend him and the dealership to anyone in the market for a new car.

Wait for service appointment is unreasonable (over 4 months as of today) they need to do better