I've purchased and traded in a lot of vehicles over the years from highly rated dealership across several states, but none have come close to the level of attention, professionalism, and genuine care we experienced at Patriot Subaru in Saco, Maine. From the moment we stepped onto the lot and into the showroom, we were warmly welcomed. Our sales associate, J.D. Defelice, immediately made us feel at ease, introducing us to members of both the sales and service teams, several who had come over to greet us creating an atmosphere that felt more like a friendly gathering than a transaction. There was absolutely no pressure . . . just easy, conversation and sincere interest in getting to know who we were , what we were looking for, and how they could best help. We were trading in a 2023 Outback Touring and were genuinely impressed by the advanced diagnostic tools used by the used car and service teams. The process felt incredibly transparent and high-tech, and was something akin to an automotive version of an open MRI, clearly showing every aspect of the vehicle's condition, both inside and out. It gave us complete confidence that we were receiving a fair and accurate assessment. The purchase of our new 2026 Subaru Solterra couldn't have been smoother. The sales process was seamless, and the financing experience was just as easy (thanks Matt) -- efficient, straightforward and handled with complete professionalism. All in all, this was hands-down the best car-buying experience we've had, and we wouldn't hesitate to recommend them to anyone looking for a dealership that truly puts the customer first. J. Burnett -- Scarborough, Maine

Most unethical dealership I’ve had the displeasure to deal with! Do yourself a favor AVOID at all cost!!!! Had my offer accepted on a vehicle. Found out Monday at 11:06am had financing at 11:07 am! Sent email asking for PO and Jacob Neal salesman never sent it! He told me Tuesday he was off but would be there Wednesday til 7pm. I sent email Wednesday morning to schedule appt to come get car Wednesday! His replied it was sold! Got a call from Christine Wright and said that was a fireable offense and they were getting the exact car in with low mileage would I be interested! Asked if I could give her a couple of hours she’d call back! That was Wednesday 3 days later no call! Sent an email Thursday to Adam Aren nothing! I’ve been ghosted!! Highly unethical and NOT a business with any integrity! Plenty of other dealership out there folks just drive by Patriot Subaru in Saco, ME nothing to look at!

They say that there is no such thing as a coincidence. So it surely cannot be one that the Subaru dealer who I have referred quite a few friends (including one a few months ago; my review below is from that experience) too—yes, Patriot Subaru—is the same dealership (owner) who is about to open Maine’s first Acura dealership, in Scarborough. So imagine my excitement that I happen to purchase an Acura automobile while traveling in the tri-state of NY/NJ/CT and will have it serviced in Maine. By….the best in the business. Thank you Patriot!

I'm not sure what is happening with the Service Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have brought my vehicle in for oil changes and required maintenance every 6 months. In 2024, my vehicle was serviced 4 times in 6 months. The first visit (January, 2024)was for an oil change when they noted I needed new front brakes, RF control arm, and RUB bushing for approx. $1100. They completed the work one week later (visit #2, also January 2024). Three months later, (visit #3, April, 2024) I brought my vehicle back to check the rear brakes which had just been replaced 2 years prior - they completed the work and offered a discount. At this time, they also did a multipoint inspection which included checking "tire wear and underbody inspection." Nothing was noted needing repair with the multipoint inspection. Visit #4, July, 2024, within this 6 month period was for a scheduled routine oil change and Maine state inspection. Since I had incurred some medical issues, my car was only driven 448 miles since the Patriot multipoint inspection was done in April. I was expecting an easy pass on the Maine state inspection. I was shocked when the service rep told me my car failed the state inspection and needed $4000 worth of work to pass.(Tires, front and rear struts, LF control arm) I gave permission for the routine oil change and sought out a second opinion for the supposed need for $4000 worth of work. The second opinion agreed I needed new tires but that was all. The bill was $769 for new tires and the inspection. I then went for a tire alignment to a regional service center. I requested that they check the front and rear struts. They confirmed what the second opinion had stated - no need to replace struts. I am very disappointed with Patriot Service. I was totally blindsided by a multipoint inspection in April that did not note tire wear or questionable "underbody inspection" then less than 3 months later and only 448 miles later I am told I needed $4000 worth of work.

Not only is this the best Subaru dealership in the North East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is incredible. I can't say enough good things about this dealership.

Jackie Parker in the Service Department is incredible. She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy