6551 Centennial Center Boulevard
Las Vegas, NV 89149
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
internet Dept.
administration Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
As many have written, service after the sale is terrible. I traded in a vehicle and paid the rest with a cashiers check, so NO LIEN. When I went for the registration paperwork, thankfully I noticed they had a lien on the form. Made for such a stupid and big mistake, it was corrected. I asked if my title paperwork was correct. They told me it was. Three months later, no title. Went there, assistance was ZERO. They had a "sucks to be you" attitude. Finally talked to title person and they did mess it up again. No apologies, no follow up. I wrote a letter to the sales manager two weeks ago. Not a word. Thyey could care less once they have your cash.
I purchased a 2023 Tundra from this business with a cashier's check from my national bank. After verifying that they had received my funds (meaning that the vehicle was paid for IN FULL) they sent me a finance contract. They are very shady. DO NOT TRUST THEM
Customer service sucks. After buying a brand new car on Dec. 20, they can't give me my EDRS so I can register my vehicle and today is Jan. 19, the last day of my temporary registration plate. They won't give an temporary extension registration plate. Management policies are deceitful. Watch out for hidden markups. Salesperson John Lee was good but so is Sam his manager. Smooth Talkers. Read other reviews and beware. Don't buy from this dealership!
Mark ups, Deceitful, Hidden Charges, and used cars with undisclosed issues. They only negotiate very slightly with cash buyers/pre-approved . I've come in for new and used vehicles and it's the same experience regardless. Avoid these scammers
Short version - prepare for $8k in markups at Centennial Toyota. Long version - What a terrible experience! I connected with the internet manager for a car I wanted to buy, a new Corolla, and made an appointment. I told my salesperson I was tired of the bad service I received from Honda and I was ready to move on. That really should have been all my guy needed to know when presenting me with a price. My sales guy seemed nice, btw. I asked for the price of the car, as I only had the Sticker and the vehicle was in transit. My guy brings out the floor manager. The price they came out with was $8k more than sticker! $3,000 in Accessories (Clear Coat, etc) and a $5,000 “market adjustment.” On top of the 8k was the standard fare like tax/title/doc fee. I was presented with a $39k price. I let them know I wasn’t interested in the Accessories, and then the brief hard sell began on how important they were and that they did in fact add value to the car, over my objections. I even told them what accessories I was actually interested in! I told them those fees would need to come off and that we needed to get to MSRP. They left and came back to tell me we had no deal and I’d need to buy at the fully marked up price. I politely shook hands and left. A colossal waste of time. If you want to buy a new car, know what you’re getting into at Centennial Toyota.
I was looking for a Camry se 2023 and wanted to charge desert package, PDI, and market adjustment that added up to 8k above msrp, dotn buy from them, they're liars
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.