4477 Ridge Road West
Rochester, NY 14626
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Very friendly sales staff waiting to offer great deals. After the sale, an excellent service dept with awesome service writers and techs. Bought many cars from them and the service has always been great. Was a Lifelong Chevy guy, walked into West Herr one day and was hooked for life. Now am a true West Herr guy. Even if you like other brands, West Herr has you covered. I prefer the west ridge dealership because of the wonderful people there. Stop in, say hello and find a great community of people. From top to bottom, West Herr is #1 with me!
Jimmy and the team at West Herr have been taking care of my family for 12 years now and we could not ask for a better place to do business.
Great people to work with. Friendly and kind. IF a mistake is made, they always make good on them.
My experience with the guy Mike that I'm dealing work with is Great!! Issues that comes up, he jump right in it and keeps me informed, even if it's not what I want to hear! I really do appreciate him
I had a very positive experience with this dealership. Everything went as I hoped. Miguel was my salesman. This is the third car I have leased from him. He is very professional. He listens and does not push you into anything. He does what he says he will do. I have followed him from another dealership and will continue to do so because of his professional and friendly attitude. While waiting to see him, I had three salesmen approach me asking if I needed help. I explained I was waiting for Miguel and they smiled and left me alone.
Unfortunately my 2022 ram 2500 with 28k miles transmission failed. My last Ram (2500 2016) had over 108k mile and the original transmission. But my awesome service advisor Chris Malone did get the warranty procedure in motion and was able to get me my truck back to me with a new transmission in only 8days! I was very pleased.
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