I would not recommend this dealership. We met with Keith, test drove the vehicle, and shook hands on a deal. He asked us to come back the next day to finalize the paperwork. The following day there was very little communication, and we were eventually asked to wait one more day due to the weather. We later found out the vehicle had actually been sold to someone else. Overall, it was a frustrating experience and a big waste of time due to poor communication and lack of follow-through. I would not choose to work with this dealership or with Keith again. If you decide to go here, I hope your experience is better than ours.

I had a very disappointing experience with Park Place Motorcars Dallas, and unfortunately it completely failed to live up to the reputation and standards the dealership claims to represent. On Monday, March 9, 2026, I visited the dealership with my mother to look at a 2020 Mercedes-Benz GLE that we were interested in purchasing for her. We worked with a salesperson named Keith, who showed us the vehicle and took us on a test drive. After the test drive, my mother decided she wanted the car and we clearly communicated to Keith that we were ready to buy it. He even congratulated my mother on the purchase, which gave us every reason to believe the deal was essentially secured. Because it was already past the dealership’s closing time, I told Keith we could return the next morning to finalize everything. He agreed and told us that would be perfectly fine. The next day (Tuesday), I sent Keith all of the information he requested so we could move forward with the purchase. Hours went by and I did not hear back from him. I finally called around 5:30 PM, and Keith told me they were conducting a hail drill and that all vehicles had been moved inside, so he could not access the GLE. He said we would have to finalize everything Wednesday morning instead. Unfortunately I could not personally go Wednesday, so my brother took my mother to the dealership on Wednesday, March 11 to complete the purchase. That is when we were told something shocking: they could not sell us the vehicle because someone had supposedly placed a deposit on it the previous week. This makes absolutely no sense and is extremely frustrating for several reasons: 1. We spent three days working directly with Keith about this exact vehicle. 2. At no point did he ever mention there was an existing deposit on the car. 3. He allowed us to test drive it, told us we could buy it, and even congratulated my mother. 4. Because we believed the purchase was happening, we passed on other vehicles we were considering. If there truly was a deposit already placed on the vehicle the week before, that information should have been disclosed immediately on Monday before we ever took a test drive or discussed buying the car. The situation ultimately wasted several days of our time and created unnecessary frustration for my mother. What makes the situation even worse is that we did not receive so much as a courtesy apology from management for the confusion and poor communication. For a dealership that markets itself as a premium luxury car buying experience, this level of professionalism and transparency is extremely disappointing. Whether this was due to poor communication, disorganization, or something else entirely, the end result is the same: our time was wasted and expectations were set that the dealership could not fulfill. I hope Park Place Motorcars Dallas takes situations like this seriously and improves their communication and sales processes so other customers do not have the same experience.

I purchased pre-owned and remotely. I flew in, they picked me up, and the vehicle looked even better than I expected. An issue arose right after the sale and they handled it with integrity. I would buy from them again.

I’m very disappointed with Mercedes Park Place Dallas. Service Advisor Dulce and Service Director Manny refused to process a known warranty repair for a documented engine issue and instead wanted us to pay $8,000 out of pocket. They added unnecessary hurdles not required by the official warranty. I had to go to Mercedes Benz Plano across town which fixed it easily under warranty in just 3 days. I wouldn’t recommend Park Place Dallas for honest warranty service.

Very nice dealership overall had the car that I was looking for at a decent price I would probably recommend it to most anyone

Outstanding Service and NO pressure from Sam Alsaad at Park Place Mercedes Benz. Was very happy with selections and options given.