Let start with this place sucks. AVOID IT AT ALL COSTS. Absolutely terrible experience with Cronin of Richmond. After my vehicle was totaled with only 6,000 miles on it, I tried to get a refund for the warranties that were never even used. Nobody ever explained that the warranties were refundable, and nobody mentioned anything about cancellation policies when I purchased them. Trying to get answers from this dealership has been nothing but frustrating. Nobody answers the phones, nobody calls back, and every conversation feels like a different story or another excuse. Kaleb and Stephen both seemed completely unorganized and unhelpful throughout the process. It honestly felt like nobody knew what they were doing. Customer service after the sale is nonexistent, and they make you feel like they only care once they already have your money. I would never recommend this dealership to anyone. Save yourself the headache and go somewhere that actually values honesty, communication, and customer service. This was being nice, i wish i could say what i really wanna say. This place deserves zero stars.

Great Deals! Austin McKinney is great to deal with. Have bought our last 2 cars from him. Has helped us with so much. Great with follow up questions afterwords. We will look him up on further purchases for sure.

Cronin Toyota Nissan is the best! I’ve bought 3 cars there! Dan my salesman was the absolute best! Hands down recommend them!

I HIGHLY RECOMMEND CRONIN TOYOTA NISSAN IS YOU WANT A NO HASSLE , EASY FINANCING, And GREAT SERVICE during your New or Used Vehicle purchase… BTW…. SKINNY MC KINNEY IS BACK!!!!

Very friendly ! Very helpful and lets you know the customer comes first. Everyone has a smile and make you feel welcome😃

Drew Duncan, Salesperson sets the standard for customer service, product knowledge and followthrough. Drew answered all our questions, saw to our individual needs, and helped us drive away with the pre-owned car we had been looking for. We HIGHLY recommend Drew to anyone looking for a no-pressure, kind hearted salesperson. We will rely on Drew for help whenever it comes time to purchase a vehicle.