Terrible service today at Larry Miller Southwest Hyundai! I made an appointment today on August 19, 2025, for 1pm to repair the window motor on the rear right window of my 2019 Hyundai Tucson since neither driver's switch nor right rear door switch was working. I arrived a 12:59 pm and was told it would be ready by 6pm. I was called at 6pm and told the car was not repaired but was ready for pick up. (?!) When I arrived. it took several minutes for them to retrieve my car and when I asked why it was not repaired during the last 5 hours I was eventually told there were only 4 technicians available that afternoon!! Then why did they accept this appointment?? I appreciated the courtesy transport to and from my house, but this was the only good thing from this service call.

Went on for oil change, they left drain plug loose. When I had it fixed they said they wouldn't honor repair as they weren't sure that they did it. Only place I took for service. Best reason I know to buy an infinity.

Went in for an oil change - took three hours. They didn’t do the oil change. Granted I was in early on my mileage, but to make me wait three hours? And the recall couldn’t be fixed due to them not having the actual software or whatever to fix it. So nothing was done. Also: when I bought the car. They didn’t even remove any of the tape on the inside of the vehicle I still took this day have random rubber bands and plastic tape all over this car. Poor customer service. And now I need to go in for an issue because the car keeps turning on and off randomly by itself and I know they won’t be able to fix it because there’s nothing out there that can fix this issue, and I’ll need a loaner and they won’t have a loaner.

One of the overall worst dealerships I've ever dealt with from the service department to the sales people. So unfriendly. Seemingly don't care about you, your business or whether you come back for repeat business!! Even had to go as far as talking with the GM. She didn't seem to care either. From their lack of attention to your needs, to their lack of communication with you through the buying process, so unwilling to make you and your business seem vital to them. And mind you, we had previously bought 4 vehicles from them. A used Sonata, a new Sonata, a new Genesis and a new Kona. I got so turned off this last time, it made me never want to buy a vehicle from anyone ever again. I even went as far as calling their corporate office to complain. Never ever heard back from them either!!!!!! Chelsea represented herself as the GM at that location. That was also probably a lie!!!!! Heck, we were even offering to trade a @218 Volkswagen Beetle with only 25000 miles on it, paid off!!!! It was basically a sign and drive for them. Give us the car we're looking for, take our paid off trade and we both end up happy!! We had even done all the financing arrangements, valued our trade through their website. All we should have had to do was drive our trade in, sign the sales contract and drive off into the sunset!!!! Our credit scores were also over 800!!! Sheesh!!!!!!

We had a 1 pm appointment for an oil change. On arrival we were told it would be 3 hours before they could get to it.Why didn't they call us and let us know they could to it for 3 hours. THIS IS UNACCEPTABLE. The maintenance department is in needs a complete overhaul. Terrible service after the sale.

I have nothing but good things to say about Trent Paisley & Larry H. Miller Jeep! My father gave us his 2020 Jeep Cherokee before he passed away this year. I love the vehicle so much but mostly because it’s a part of my dad. When the service 4x4 light came on we were very concerned. My husband took it in to the local dealership and met Trent Paisley who took it right in and through a series of tests found that the PTU had premature wearing and needed to be replaced. The part alone is $1920.. When we picked it up today and there was no charge, I about cried tears of joy! The power train warranty was still good and it paid for the complete repair. We have our great gift back and are driving on cloud nine! Thank you Trent Paisley!!!