I had my 2013 Honda Odyssey in for a B123 service on 5/20/26. I should have known I was in for problems when the guy (Manny/Julian) took 20 minutes to get my car checked in. I’ve been going to Honda for service for 20+ years and it’s never taken that long to check in. To add to it, he asked me if I had a 6 or 9 cylinder. I told him I’ve never been asked that question before, my guess is a 6, and that he should know because he has all my information in front of him. He scrolled page after page after page on the computer until several minutes later he informed me that I indeed had a 6 cylinder. When he finally finished the check in (and people who came in after me were already checked in!) I told him that I would be waiting for my car. At 9:45 am I noticed my car was sitting outside. I don’t know how long it had been there but it was exactly 9:45 when I noticed it. To my dismay, I saw that Manny/Julian had just started a check in for a lady and I waited a full 20 minutes before he was finished. I didn’t wait for him to call me, but rather went over and said that I saw that my car was ready and that I needed to get going. During the course of my service I was informed that my battery needed to be replaced again! I’ve gotten my last several batteries from Honda and none of them last. The last replacement was April 2024, and here I am 2 years and 1 month later already needing another one. I told him that I expected the battery to be pro-rated since the battery was barely 2 years old. He asked me when I got the original the battery from Honda and I asked how was I supposed to know - he has all the service info in front of him. He then says “this is where it gets interesting” and he goes page by page by page through the service history. He then leaves for several minutes to confer with someone else and comes back to inform me that I only get 30% discounted because my original battery from Honda was 4 or 5 batteries ago. What?! I’ve never been comped a battery that went all the way back to the original. The comp was for the battery that it replaced, not the obvious piece of crap batteries that have been going into my car for the past few years. He then told me to have a seat while he starts to work on the pro-rated cost for my battery. When he FINALLY finished 20+ minutes later, I told him that I wanted a print out of everything because the cost was exorbitant and I wanted to see what they were charging me. He said they don’t give paperwork out any more and that I had to print it out on my own when I got home. When did this start? Now if I need paperwork for another service person, or if I want to see what was done, I have print my own stuff. Ridiculous! I finally walked out of Honda at 10:43, a full 58 minutes after I noticed that my car was ready. I lost an entire hour of my life waiting for this ya-hoo to complete the paperwork that I never got a copy of. I was livid. I had various stops to make, and after one of my stops, when I finally calmed down, I went to turn my radio on, however there was no radio working. I called out to Honda when I got home, and some woman talked me through how to get the code and input the code, but she then had the nerve to tell me that I need to keep the code that she gave me because it was my responsibility to reset the radio after getting a battery changed. As mentioned, my battery has been replaced NUMEROUS times and I’ve never had to put a code in to get my radio working. At this point I can’t wait to get my survey so that I could tell them what an awful experience I had but guess what, no survey was ever sent. Shocker! They kept sending me texts to answer a survey, but when I click on the link, it merely took me to a page that says my car is ready for pick up. No idea what they are doing. The icing on the cake is the my air conditioner has not worked since I got my van back. I will definitely be taking it somewhere else for that service because the service at Jeff Wyler Honda was terrible.

Amazing experience all around. Brittany made the process easy from beginning to end. Communicated clearly and efficiently and provided excellent customer service. Keep up the great work!

I love my car. Thanks to Scott for helping with my car. I love the color.

We started our search for a new 3 row SUV approximately 2 months ago. We looked at several different models and felt like the Honda Pilot would serve us very well when we are on vacation with our daughter and our 2 grandkids. Megan was very patient with us as we made the rounds at different dealerships. She follow up with us but understood our need for time to make a final decision. She is a wonderful ambassador for Jeff Wyler Honda and we enjoyed working with her. We look forward to our first trip with our new Honda Pilot in May.

Megan took the time to help us pick the best vehicle to fit our needs.

I had a fantastic experience working with my car dealer agent—professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than just making a sale. They took the time to understand my needs, explained all the features and financing options clearly, and made the entire process smooth and stress-free.