Horrible service. They have been avoiding me because of their mistakes done with paying off my trade off. Send General manager and email and nothing. Good afternoon sir, this is Kathy Fellows. I bought a 2019 Ram 1500 on March25. I traded my 2016 Jeep Wrangler white, and your financial managers didn’t take care of it til April 10. I was receiving phone calls about late payment. Not only they send the wrong amount, but to the wrong address as well. Now there’s a balance that still hasn’t been paid which is the interest from the two weeks it took them to payoff the car. Not only is the vehicle already posted online, but I have not gotten a phone call from Jeremiah or Bryan. They are always busy with a customer or at a meeting, the receptionist has send them multiple emails about my call. And not once have they called me. It’s 3 months later and this situation hasn’t been taken care off. This is the worse customer service I have received. I have bought 3 vehicles and never had this issue. So sad of a dealership to have managers not return your call and avoid you.Please help, get this situation fixed, I am not paying for someone mistake and being Irresponsible. Very annoyed Customer. Kathy Fellows

The most helpful group of employees I have ever experienced in a car dealership. The quality of service is so outstanding I literally drive from Forney, TX to Carrolton to get both my car serviced. I purchased both my Kia's from this facility. This is by far the best dealership as it pertains to sales, car service/maintenance and customer service. Every aspect of this facility is SUPER FANTASTIC!

Took my Kia in for oil change and tire rotation without an appointment, waited in very nice lounge with complementary snacks and about 90 minutes later got a freshly washed and served car. Very pleased.

Tony Bailey and Team where great to deal with. Most all of the transaction took place over the phone and could not have been smoother. I would recommend this place to anyone looking for a new car and a great customer service team. I'm not one to write much online, and to read some of the negative comments kinda floors me due to our experience there. Tony was the most professional person I have ever met and would love to have him on my own team at my work.

Excellent I was very pleased with the whole outcome. Did not feel pressured into buying a car. My salesman was phenomenal in making sure I received the best deal that was going to work for me. He was very professional and very nice. I would definitely go back and buy another car from there with Alfonso as my salesman. I will most definitely recommend this dealership to people.

If I could give zero stars I would Please do not buy a car from this dealership or use their service department better yet do not buy a KIA My son has a 2014 Kia Optima -- engine died. At the time he took the car to this dealership he didn't know what was wrong with it but he knew there was something wrong since the car just died in the middle of a highway. He called all the nearby dealerships and everyone one of them said it would take a week just to look at the car because they are so busy. This one said they could look at it within two days. They determined that the car needed a new engine and it took two weeks for them to decide not to honor their warranty. I have read on numerous sites that KIA will do anything to void the warranty so their whole slogan about having the best warranty is not to be trusted Do your research and you will find that to be the case. After the two weeks, we were told that they would be happy to charge us $7,000 to replace the engine but that it would take 5-7 weeks to finish the work. That's in addition to the two weeks it took them just to figure out what was wrong with it and that they would not stand by their product. Of course my son needs a car to drive to and from work so is he supposed to rent a car for 9 weeks while they get their act together? Can you imagine the cost of renting a car for that amount of time? It seems to me if the service departments in the entire area are so busy that they can't even look at a car for week, that the following must be true: Their cars break down often and/or they do not staff the service departments with enough people to handle the demand. Needless to say he decided to take the car to another mechanic who will fix the car within a week for half the price, The mechanic believes that the engine failure was not caused by lack of maintenance after looking at the car as KIA tried to tell us but the synthetic oil issue. Note -- He did change the oil but was only able to find four receipts but I was told even with the receipts they would not have honored the warranty. And as a parting shot they wanted $118 for the diagnostic work and I was told that the car was locked up in the back until we paid so that we wouldn't "steal the car" Really how can you "steal" your own car so we paid the ransom but we will tell everyone we know to steer clear of this place unless you like bad customer service and condescending technicians telling you that everything is all your fault.