This places service dept is a train wreck. This dealership has had a much checkered past. This guy is spending thousands of dollars on radio saying "we are changing the ways we will service our customers". Not even close talk is cheap, performance is real. Noting but lies and high prices....$364.00 to replace 6 spark plugs, 380. to change transmission fluid. Told me I could wait to have replaced, arrived at 8.45, did not start until 11.07. The service MGR became very defensive and unfriendly. I have documentation, and would love to speak with Mr. Ficken if you find the time. You have my number, Dennis Callahan.

I highly recommend this dealer. I had a great experience buying a (new) used car today. Ask for Max Montoya, he was great.

No one there seems to care at all! The car. We drove 3 hours to look at. Literally had flat tires and zero charge. Then after 6 months and when we went to prepare our taxes, they never filed the correct IRS federal tax form. They are legally bound to do within 72 hours. This will cost us $4,000. We have now called them many many times and no one will call back and no one will talk to us and no one will actually do anything. I have no idea what value dealerships actually add to the automotive process.

DO NOT UAE THIS DEALERSHIP!!! Every single person from top to bottom is unprofessional and never follows thru with a single word they speak! Our story is a long one and to summarize they sold us a lemon and with an exhausting fight on our behalf they bought back the car ( 2025 Corsair) My husband & I thought we were going to have a wonderful experience with Lincoln but this has been a nightmare that we thought would never end. Customer service is non existent and what little there is has been again..unprofessional and disturbing. Trust me and go elsewhere. I could list names but that would be very lengthy. Lots of dealerships out their and all are by far better than this place!

Amazing experience Ahmad personally drove 6hours deliver the vehicle great communication. Thanks to Ahmad and mark ficken ford

I cannot begin to describe the disappointment and frustration with this dealership who seems unable to complete basic service or warranty repairs. We took our <1,000 mi. new Aviator in with a small paint defect and several pieces of window trim that were coming loose (and to address 2 small recalls). We were informed we would be contacted to return and discuss the paint defect repairs and that the new trim would only take a few days. We were given a nice loaner, and that is where the good part ended. Nearly 7 WEEKS later, and after constant badgering, we were informed our vehicle was "in paint" although the app showed the vehicle hadn't moved in weeks. We were then told that the faulty trim which was already approved for warranty, was our fault and without any pictures or reasons why, claimed we owed $500 per side because it had already been removed and discarded. That was reversed, but it took several calls and emails. Another week goes by and the vehicle is finally finished. We scheduled a pickup for the following day at a specific time. We arrived and were immediately asked to sign a multi-page document without even a cursory review. After review there was absolutely nothing in those documents regarding any paint or body work being done on the car. The car was finally brought around and from 30 feet away as it drove up, we could all see at least one trim piece was severely damaged and dented. The car was also disgusting. Dirty inside, hand prints on the leather, outside covered in grime and bird poop, and some sort of wax or buffing compound slung all over the car. We didn't expect the brand new car to be detailed, but it was clear that no one had even looked at the car, much less rinsed it off. After walking the car we also discovered damage to the vehicle which we documented. So after 8 weeks, 2 of 3 pieces of trim were fixed and the car was dirty and damaged. Despite request for it, a month later there is still no update on the replacement trim, plan to fix the damage nor will anyone provide us with records or details on what paint and body work was actually done for our records. Today, we get a call from "parts" telling us the part we ordered arrived and we could come pick it up. What? No idea because NO ONE ever answers the phone here. Nor do they return calls. Don't waste your time, you cannot reach a human being. Even most of the messages are automated or AI service messages. I've had good and so-so experiences with dealer service in the past. No one is perfect. But this experience is nothing short of awful. Almost 3 months after taking our car in to get some window trim replaced, we are not even sure when this nightmare will end. It is even worse given the "luxury", Lincoln Promise, etc. that the brand advertises and should be expected with this type of vehicle purchase.