I bought a new Volvo plug in hybrid in 2021 (from the dealership in Richmond because the one in Charlottesville had no cars to sell but told me to go to Richmond and they would service the car in Charlottesville). This car had a series of serious problems and was in the dealership for service sometimes for long periods of time. This spring I finally had had enough after the battery (the plug in hybrid battery) had a “module” that went bad and needed to be replaced. Thankfully this was covered under the battery warranty but, as per usual for my experience with Volvo, the part was back ordered and I was led to believe it could be a few weeks. I decided on a Kia and got a trade-in offer from them for $28,000 (they knew about the needed replacement and that it could be a few weeks). I then called Volvo and asked for an update on the battery part and then was told that they would actually not have the part for several months or more. Kia said they could not take the trade-in under those circumstances. I had already put a deposit down on the Kia so went ahead with the purchase. I then had no choice but to sell my Volvo back to Volvo (because of the outstanding part/service that it needed). I asked them to honor the trade-in price, especially considering all of the problems I had had with the car over the years, and they declined and gave me $24,500 for it. The whole experience with Volvo and this car has been so frustrating and a huge loss financially for me the whole time including the thousands loss on the trade-in.

Professional, honest, patient and FUN! By far the easiest and most enjoyable time purchasing a car I’ve ever had. CMA definitely made a customer for life. Exceptional team.

What an AMAZING experience! Olivia was extremely personable, professional and honest. I have purchased a TON of vehicles and have never had this kind of service! If you are looking for a vehicle, look no further! Olivia is the best in the business!

Shifty sales tactics. They will tell you their process is "easy" and will tell you your loan is approved when in fact is hasn't been. Will deliver the vehicle then continue to hassle you for documentation that is either not necessary or should have been asked for in the begging. Other previous bad experiences include car dying on the way home after routine service, tires unbalanced after service, and oil leaking out on the way home after an oil change. Really great place, NOT.

Caught Don and his staff olivia in a string of lies. These sales representativesand manager are very unprofessional. False prices and terrible response time. Do NOT be mis lead by these representatives at Volvo Of Charlottesville.

Todd Cadle is very helpful. He goes out of his way to answer my questions and explain my options. This is the best customer service I have ever had from from any dealership's service department. Great customer service from everyone at the dealership.