I have bought two cars at Sons Ford and have always been extremely satisfied with their customer service.

I had a pretty good experience with this dealership. A lot of back-and-forth on getting the deal done as you would find most places. I would have to say that the best part of the experience that saved it for me was our sales person Brian. He was refreshingly sincere and honest throughout the process. I very much felt like he cared not only about doing his job but about us and treating us well and Fairly through the process. If I go back to buy again, I will definitely be asking for Brian.

1st if I could give no stars I would. I'm a 100% service connected disabled service member and retired Army. I purchase my dream car on line from Sons Ford. When I finally received the car paying to have it delivered and when it finally arrived these are the concerns these are the issues I had found. 1. The battery was only putting out 9 volts I needed to replace the battery. 2. Passenger side windshield wiper was partly torn, Replaced the wipers. 3. Brakes pulsated thru the brake pedal. Took it to a real mechanic and found that the front rotors were warped and rear brakes marginal at best. I had the brakes and rotors replaced. All in total out of pocket $1,520. I spoke to the people in this dealership regarding this one the salesman Cory Meaks, The Service Manager Scott and General Manager Chris Curry. Now I contacted them for reimbursed for the brakes only which was $1142.00 but rethought this total since the rear was a call I made vice their foul up. S requested $571.00 splitting the cost. Received crickets from these people. If you don't want to own up to your dealerships customer satisfaction don't be such cowards as to ignore calls and just state your not going to own up to this customers concerns. I'm not done with this. Next will be the Better Business Bureau, and Sons Owner. Then The news paper for an add. I'm sure The Nelley brothers would frown upon their Grand Fathers and Fathers legacy be tarnished by employee's that do not align with the family's values and customer service.This is not as much about the money as it is with taking care of the customer for their satisfaction. You FAILED.

I absolutely HATE this ford! The girl who works in the front is very rude and unprofessional and their boss is even worse! Me. Scott denied giving me service on my car because my boyfriend use to work there. I scheduled a drop off and every thing & he sent him a text message saying come back and get it they’re not working on it because of him! I have NEVER been to such an unprofessional place in my life! I go miles out the way to a different Ford just to get my car serviced! Ridiculous!

I had spoken to a salesmen by the name of Corey about a 2021 Toyota Avalon TRD upon me coming to the dealership that we previously spoke the car was sold the night before and Corey didn't even have the decency to call or write me, we agreed on meeting at noon Dec 16,2023 as I pulled in the lot I was then told the Avalon was sold another salesman by the name of Josh came over to talk as I was writing Corey "that was in the building" Josh then asked for my name and said he'll be right back with Corey and to my surprise no came out and Josh the came out and said absolutely nothing to me when looking directly at me but I guess I was the wrong color I WOULD NOT RECOMMEND!!!!

The Chad wood was very helpful and friendly with my car buying needs. I will be coming back in the future