We arrived at the dealership today, May 30, around 2:00 PM and were completely ignored. At most dealerships, sales staff promptly greet customers and offer assistance. Instead, two employees inside the showroom watched us walk in, made eye contact with us, and yet never made any effort to approach us or even ask if we needed help. As potential customers ready to do business, we expected at least a basic level of courtesy and professionalism. Being ignored from the moment we arrived left us feeling unwelcome and undervalued. If this is the level of customer service provided when you're trying to earn a sale, it's concerning to imagine what the experience would be like if we needed assistance, maintenance, or repairs after the purchase. This experience reflected a disappointing lack of customer care and left us with little confidence in the dealership.

Avoid this dealership. We bought a used Chevy Tahoe and within 3 weeks learned the suspension was shot—$8,000 in repairs. The warranty covered most, but we still paid $1,250 out of pocket for a car they admitted should have been sold as a “cash car.” Their pre-sale inspection was clearly wrong, and they dodged us until we showed up in person. They put my family on the road in an unsafe vehicle. Do better, Bruce Lowrie.

A $2495 charge for tint and door edge guards was added to the price of my Tahoe without my knowledge or consent. The sales statement, which was the only thing that showed this charge, was then hidden from me during closing and document signing. Like an idiot, I was excited to take delivery, trusted them and just signed what was pushed in front of me without checking every item. When I noticed it two days later I called the salesman and was told only, "it was on the statement". I sent two emails to dealership management requesting a response but received nothing. I believe this scheme was preplanned and I'm sure it is used often on unsuspecting buyers.

Terrible experience. I have very low mileage and my instrument cluster went out on my silverado. They charged $986 to fix it on a vehicle with 33,000 miles. When asked if anything could be done on the price because all I could come up with was $750 they kept throwing in my face that they gave me a loaner vehicle which I'd have happily not taken in exchange for some kind of discount. I was told to speak to Brian when I got there to pick it up and Brian was extremely rude and condescending. As a single mother who worked hard to buy the vehicle in the first place I was saddened to find out all they could do was take $26 off. I have bought 3 chevy vehicles new and my truck will be my last. I hope that poor customer service and $462 in labor was worth the loss or a lifetime of $35,000 vehicle sales.

Slow service. Unnecessary repairs recommended. Poor communication. Bruce Lowrie has serviced my 2018 3500HD exclusively other than me changing oil once. Oil changes reported to be 1 hour took no less than 3 hours. On 19 Apr I took my truck in for an appointment to cover recall work. Appointment was made weeks in advance. Truck was delivered 30 minutes early at 7:30am. At 5pm I had not received a call so called for an update. It had not even been looked at yet. Picked the truck up after the work was complete the next day. Prior to picking it up, received a call, “glad you came in because you’ve got two things that would likely leave you in a breakdown situation. Both very big.” Pictures were sent of a MAF connector that appeared to be broken and a dirty air filter that was stated to be “caving in and about to be ingested in to the intake.” The air filter was dirty but not caving in and definitely not abt to be ingested into the intake. They would have had to remove two screws and remove the air filter to give an accurate assessment. Got it myself and replaced it in their parking lot before I left. As for the connector, it was recommended for replacement. It took me 15 seconds to slide the protective cover back on. It wasn’t event cracked or broken. Just slid off. Deceptive? Maybe. Something that could have been handled as the tech inspected it for these additional repair recommendations? Definitely. With the inability to keep a schedule and borderline shady repair recommendations with fear invoking descriptions, my business will be taken elsewhere. I actually drive past a GMC dealer to get to Bruce Lowrie. That will no longer happen as I will never go to Bruce Lowrie for service again.

Took my truck in to get oil changed. Said I needed a new fuel filter. I asked when that is recommended and was told under 10%. I told them to change it. When I arrived, I looked at the reading and it was at 30%. They never reset the fuel filter reading. Two things, I will always read my instrument panel and use another Dealership for service.