Rude, charged a 200 dollar diagnostic fee when they already knew what was wrong. Keep the car 10 days. Ford in general has lost all credibility with the junk they are producing especially a Fiesta.

I normally dread having to step foot in a dealership, but Tyler Nicheols at Bill Collins Ford completely changed that for me. From the moment I walked in, Tyler and the manager, Dustin, made the whole process feel painless, relaxed, and even fun. I instantly felt welcomed and like I could trust them, which is not something I say lightly when it comes to car shopping. There was no pressure, no games, just a straightforward and genuinely pleasant experience. If you’re in Louisville shopping for a car, I highly recommend going to see Tyler at Bill Collins Ford.

Bill Collins Ford, Louisville, Kentucky, provided an excellent purchasing experience. The Salesman, Cain Ramirez, was extremely knowlegable of the features and options of the various cars. No high-pressure actions on their part. A very affirming experience, leaving me very satisfied..

Over promised and under delivered !! Dropped vehicle off for Svc and repair needed under extended warranty, was promised with diagnostics and call to warranty for a rental three times. After two weeks with no diagnosis I picked up vehicle took elsewhere.

Bill Collins Ford service team is excellent! Professional, friendly and efficient. We have been satisfied customers for years.

I’ve had a horrible experience with the service department. They have lied about the status of my navigator. It sat at the deslsberip while “parts were ordered.” We were told parts had been received and it would be 2-3 days. We called for an update on day 3 and were told that someone got injured while working on the car. Flash forward 6 days later, I called to get an update and was told by someone else the part hasn’t been received yet. No one wants to answer the phone and explain to me what is going on….