Dont buy the over priced extended warranty and honestly don’t buy from them at all. Checked to see if they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn’t overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it’s been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it’s running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You’ve been warned.

The worst experience I had in the United States was Direct I bought a car and what was to bring joy I had was a problem they delivered the car with a flat tire and they already knew, the trunk did not open an opening in the bumper and they didn't even bother to wash the car. We contacted and authorized to fix the tire when we sent the note to them they said that there would be no way to make the refund, that we would have to send the tire and the screws to analyze and the car was delivered with an empty tire

Buen servicio, le doy las gracias a Fhillipi por ayudarme en la compra de mi segundo vehículo con direct auto. Estoy muy agradecida por la ayuda y el servicio, los recomiendo

GRACIAS ROMAN POR AYUDARNOS EL VEHICULO MAS CONVENIENTE PARA NOSOTROS Y NUESTRO TRABAJO, MUY RECOMENDADO...

Muchas gracias Roman por tu atencion y asesoramiento. conocedor, profesional y sobre todo presto a responder todas nuestras preguntas para comprar nuestra MercedesSprinter.

I had a HORRIBLE experience here at direct automecca in framingham, ma. These guys not only managed to leak my number to SPAM SCAMMER CALLS and having all my loan applications sent by mail to my home. 2 inches of loan applications, both failed and approved. After showing up and checking out a ford transit, the interior was used for a dog kennel per the cut up seats and scratched to xxxx dashboard. They used 100% MISLEADING PHOTOS FOR VEHICLES. By far the worst dealership I have ever visited.