Helpful and communicated options well so that I could understand what I was getting into

Richard he is great asset for this company and very helpful as a consultant, the transmission specialist/mechanic did a very good job in our mustang. The only thing I wasn’t happy too much it’s that it took over a month to get fix and I understand the parts didn’t get tu the dealer sooner, but once parts arrived mechanics did good job and car it’s running smoother then before.

I received the right information and was booked according to my schedule. Erika told me she would call me back but never did, I ended up having to call again

Richard at Norm Revees Ford helped me. He was very efficient and on top of letting me know what was wrong with the vehicle and how long it would take and me getting it back on time.

I had a top rate experience purchasing a 2025 Maverick Hybrid last October. I received a call last week that there were a couple of recalls that it needed. They were computer related. I was given the option to have a technician come to my place of work and perform the updates there, free of charge. So, of course, I took them up on that offer. They set up an appointment for the next day. The technician showed up right on time, was very friendly and professional and completed both updates in about a half hour. I am extremely pleased with Norm Reeves Ford's service. I highly recommend them!

Completely dissatisfied. I'll never go back to Ford. They do not want to help. All they want is your money. And if you don't want to pay their outrageous prices, you might as well be invisible. I waited for an entire hour for my vehicle to be brought to me when I was told it was ready for pick up. Then Rudy tried to tell me that there was "standing water throughout" the entire vehicle, which there was not. Anyway, I will not waste any more of my time, money or energy visiting this manufacturer ever again. And will also probably never buy another ford.