Charles Wiley is my salesman. I visited Duke Automotive in December 2025 for my first time on a quest to order a 2026 GMC Sierra HD. The process exceeded my expectations. My wife and I have always been partial to GM products and since 2021 more partial to the GMC build. Charles was friendly and professional from the first visit to the dealership. There was a more relaxed atmosphere than other experiences in vehicle shopping. Everything that we talked about to put the order together was fulfilled. Absolutely no surprises or left out details. Charles has a passion for customer service satisfaction. It was great to have been on the receiving end. In my 39 year career I strived to do the same. I highly recommend Duke Automotive and Charles Wiley and look forward to a relationship for a long time.

I has my car serviced and Inspection done. The service advisor told me the car needs wiper and gave a price. At no time did he advise me that it would not pass inspection without changing them. I found this info out when my service was completed and saw a failed inspection. I asked why and was then told because of wipers. I went and bought wipers and went back to the dealer where I had to wait in li e again for reinspection. Not a very good process.I saved $9 but would have gladly paid the extra to avoid the time it took. Someone might want to tell service advisors that not everyone is from VA. So they can give full information when something is going effect inspection. Neither advisor present on 02/28/26 informed me of this.

I recently had my car serviced at Duke Automotive. The service I received stretched out for a while (parts availability) and through it all the service department was courteous, informative and helpful. I especially appreciate the interaction I was able to have with the shop foreman and lead mechanic. Very helpful.

Top notch!!! Mrs.Duke is The kindest and most professional dealer we have ever dealt with. Her staff is just as caring and professional. Shout out to Stan Belle and Gerry Butler!! Great folks

Always great service! Everyone very helpful and professional. Waiting room stocked with beverages and very clean and comfortable.

The service at Duke Automotive in Suffolk, VA. was excellent upon arrival they checked me in right away and I was informed just how long it would take and I waited in the customer service lounge and all most to the minute of what I had been told they came in and notified me my car was ready. I got a State Inspection, Oil Change and Tire Rotation all of which were covered by a warranty that I purchased when I bought the car from Duke Automotive, Suffolk, VA. I would like to also add, I believe it was the owner who came in the Lounge checking on customers and thanking us for choosing Duke, that was an added bonus...I appreciate an owner who cares about her customers... Thank-You Eley Duke III