On May 11, 2026, I received calls and messages from Pierina at Rick Case Hyundai/Genesis Plantation urging me to drive from West Kendall because she could offer me a strong deal on a Genesis G90. I explained that I already own a G90 and provided all my details, including payoff and trim. Despite that, she insisted I needed to come in person. After driving more than 50 minutes, I arrived only to find that Pierina did not meet me and no one seemed to know where she was. The information she provided was misleading and inconsistent, and later she sent me an even more confusing message claiming I could get the car for $199 a month. The entire experience felt disorganized and disrespectful of my time. Very disappointed.

Very negative experience with the finance department at Rick Case Hyundai Plantation I want to share my experience during the process of purchasing and financing a vehicle at Rick Case Hyundai. Unfortunately, my experience with the finance manager Paulo Grandez was extremely unpleasant and unprofessional. Throughout the entire process, Paulo Grandez repeatedly tried to push additional finance products that I had clearly declined from the beginning. On several occasions he attempted to condition the deal by insisting those products “had to be included” in the contract. Because of this situation I had to review and sign three different versions of the contract, since products I had already rejected kept being added again. The most serious issue occurred when Paulo Grandez ran my credit with four different banks without any real need, even though I had clearly stated that the financing would be done through Hyundai Motor Finance. These multiple credit inquiries directly affected my credit score, which should never have happened since the financing option was already defined. This situation is even more frustrating considering my previous experience with the brand. I previously purchased a Hyundai Santa Fe 2024, which turned out to be defective and required a full transmission replacement. Later, I purchased a Hyundai Santa Fe 2025, which also developed transmission problems and eventually became a Lemon Law case. Because of this entire process I was left without my vehicle for approximately 47 days, which directly affected my work and daily activities. During that time I had to accept an inferior replacement vehicle. Despite all of this, I want to recognize two people who did act professionally. Sales Manager Nick Tagle was one of the few individuals who showed transparency, professionalism, and respect throughout this difficult situation. From the beginning he tried to handle the problem in the most honest and transparent way possible and made a genuine effort to help manage the situation and find a solution. I would also like to recognize sales representative Joel Beltrán, who was respectful, patient, and attentive during the entire process. If anyone decides to visit the Plantation location of Rick Case Hyundai, I recommend asking directly for Joel Beltrán, as he genuinely tries to help customers. Even though the transaction was eventually completed, my experience was very unpleasant. The final interest rate ended up being almost twice as high as the rate I had previously secured with another financial institution, but due to the complications related to the Lemon Law case, I felt practically forced to accept it. For all these reasons, I hope Hyundai Motor America reviews this situation and takes appropriate action regarding how Paulo Grandez handles customers, since this type of behavior damages customer trust and leaves a very negative impression of the Hyundai brand.

WARNING! DO NOT GO HERE TO GET YOUR CAR SERVICED. I brought my car here to get oil change and to fix lights on dash. I was told I'd need a diagnostic test even tho I had one done else where. I said fine because they said the cost of the test would be deducted from what ever repairs is needed. However, when they told me the cost of the repair they still charged me for diagnostic test. When I asked why they still charging me for the test she said the repair I need was different from what I came there with. This left me mind boggled. (If a diagnostic test tells you everything wrong with a car how can it not be deducted from the repair.) All that to say I didn't want any problems, so I just payed for the diagnostic and oil change. I still had lights on my dash and didn't even receive a print out of any codes or nothing. No proof to even say they did a diagnostic test. And they had my car for 2 days. I took this as a expensive lesson to never come here again.

I had a very disappointing experience with a salesperson named Marc at this dealership on November 6. I started the first call by asking whether he could give me an out-the-door price. He said yes. That was all I wanted — a clear number. Instead, the next ten minutes turned into circular back-and-forth about my budget and vague price ranges. Eventually he said he would need to speak with his manager. I reminded him that he had said at the beginning that he could give me the number right away. Before we hung up, he said he would call me back. I asked him not to, and said I preferred a text instead. He agreed. A minute later, he texted that he would call again in a few minutes. I replied immediately, asking again not to call and to please text. He called anyway. When I answered and calmly explained my frustration, he told me I was contradicting myself. That was not true, and it felt like an attempt to twist my words and shift the blame. The whole exchange left me feeling disrespected and gaslit. To the dealership’s credit, I later spoke with a staff member named Isaac who was kind, understanding, and genuinely wanted to know how trust could be rebuilt. I’ve since written to the manager, Charlie, with full details and will update this review depending on how the situation is handled.

Rick case Hyundai sold me a used 2020 Hyundai Venue. 91000 miles when I got it and about 94k when the transmission crapped out. Now they're gonna try and stiff me with $4k+ in repairs. Even though there is a recall on the transmission and the car's barely been used. Next time I'll buy new. No dealer is trustworthy.

Good service. Especially from the dealer but didn’t like the idea of the dealers name was on my car because I’m not getting paid for such advertisements.