I hate giving one star. The service manager never informed me that I would be needing new tires soon whenever I had maintenance work done. Not a word and when my tire was losing air I found out it was ready to blow out (I have the picture). I and my family could of been killed driving around on these tires. Hyundai Sonata, Spoke with the department head and was told that since he had no idea what was said to me, he couldn't do anything. Inexcusable and my next care will not be a Hyundai.

If I could give zero stars, I would. This dealership is shameful. In May 2021, my husband and I bought a used 2018 Kona from Causeway. Within days, it became obvious that there was a problem with the Blind Spot Collision Warning sensor because there was a warning light on the dashboard, and the indicator light on the side-view mirror wasn't working. So I called the salesman, Edgar, and told him this. He said that I could have it looked at when I bring it in for my oil change. So when I scheduled the oil change (waiting a month for that appointment) I mentioned to the service writer that there was a problem with BCW system, and she said that the tech will take a look at it when it comes in. When I brought the car in, I mentioned it to the service writer, and I was assured that they'd check it out. When the car was done, they told me that it was fine, that it just needed to be reset. Within days, again, it was malfunctioning, and the warning light was on again. I called again, and they said no big deal, that they'd have a look at it at the next oil change. I had a nail in my tire in the meantime, and I brought it in to have the tire replaced, and asked them to look at it then. No problem, they said, they just needed to reset it again. Again, within days, the warning light was on again, and when I scheduled the next oil change, I mentioned it AGAIN. Kathie told me that she spoke to Warren, and Warren said that it might need a new sensor, a part that runs about $1900. So my husband brought the car in for the oil change, and said that it needed to be fixed, it's a safety hazard, and it's been going on for awhile. They told him that they couldn't fix it, and to bring it in the following week. This past Monday, March 28th, he dropped it off, and they had it all day Tuesday. They called me on Tuesday and said that they noticed that the sensor in the bumper was damaged, that the car must've taken a tap to the bumper, resulting in the sensor being damaged. And that I *SHOULD'VE NOTIFIED THEM SOONER.* They had no record of the times I'd mentioned it previously, nor did the salesman recall the phone call days after the purchase, (conveniently so) and the only record they had of me mentioning this was the MOST RECENT APPOINTMENT. Also, very convenient. So essentially, they were calling me a liar without calling me a liar, and had this situation been dealt with any urgency from the get-go, this would've never gotten this far. Because frankly, I was unaware that the sensor was in the bumper. Reasonably, I thought it was in the side-view mirror. But since it's in a vulnerable place like the bumper, I am now responsible for the replacement of this sensor because they claim they have no record of my call to the salesman, or prior requests to repair it. The sales manager, Fred, made me an offer to pay them "ONLY" $500 of the cost of the sensor. I feel I shouldn't have to pay a dime, yet they claim there's no record of me reporting this problem prior to last week. Had I realized that they were going to pull this stunt, I would've brought the car back straightaway, dropped the keys on Edgar's desk, and told him I'd be back for it when they fix it on THEIR DIME. This isn't the first time I was treated shabbily at Causeway. But I can promise, it WILL be the last. There are plenty of other dealers who stand behind the vehicles they sell, whether new or used, and they don't fudge paperwork to make the customer look like a liar. This dealership doesn't seem to value their reputation. To add insult to injury, they canceled our extended warranty, without notification, without authorization, and it was already PAID FOR. Looks to me like this dealership is trying filthy tactics to discourage me from finding out the truth about this car. Would you buy a car from a dealership that uses these tactics? It's abundantly clear that this car was damaged when I bought it, and they played games until enough time passed when they could say that it was on me. That I should pay them a 'share' of the costs to repair the car, when I was NOT responsible for the damage. What dealer does this to their customers? What salesperson can look in the mirror, knowing that they're abusing the trust of people who are making the second costliest purchase after a house? Freddy Bauta, I hope when you read this, that you reconsider the tactics that you are using because this is UNFAIR, and this is UNDERHANDED. Fred was supposed to call me back with a deal on a new car today when I told him that my husband was looking at the Santa Cruzes. He said he'd call me back with a deal on a new Kona. He had to know there was NO WAY he could've sold me a new car with the payments I have now. So instead, he canceled my service contract that I ALREADY PAID FOR! How does he sleep at night? How does ANYBODY trust this dealership to not SWINDLE them?

I made an appointment to test drive a Santa Cruz. When I arrived, I was told the only Santa Cruz available was a pre-owned one, and that it was impossible to get the model I was looking for (Limited, blue stone, leather seats). The salesperson (never gave me his name) also was rude and argumentative with my husband. When I said I still wanted to test drive the Santa Cruz, I was handed the keys and the dealer plate, and off I went on a test drive. No one asked my name or looked at my license, no dealer went with me. No one asked for my opinion on the vehicle when I returned, although another salesperson suggested I look at a Ford Maverick. Basically, the dealership missed out on a cash sale because of a rude and unhelpful salesperson.

I get free tire rotation & oil change with my car. I only came to this dealership because my regular place was booked solid for 2 months. I’ve never had an issue with my car until it was serviced here. I don’t know if they didn’t change the oil at all or drained and never replaced it, but my oil warning light came on and after checking the level, it was bone dry. I had to go to the local auto parts store to add 4 quarts. No leaks.... Fast forward a month later and I have a flat tire... beyond flat. One tire was so worn, wire from the tire wires were showing. I could have been killed. This dealership has always had a shady reputation. I hoped because of the remodel and move things would be different. Stay far, far away from this dealership!!!

Great experience! Leased my second car from Edgar and he is always helpful and pleasant! The service department is amazing and goes above and beyond!

They make empty promises. They promised a car from another dealership, we put a deposit down and left happy...not as happy as we should have since I was given a price BY THEIR DEALERSHIP before we drove 40 minutes to the dealership and then were told that they couldn't do that because all of the rebates were stacked and nobody could ever get that price...so why email me saying it was an "exclusive offer" for me? Anyway, days came and went. Bottom line- we didn't get the car as promised, our deposit wasn't refunded until a week later after I contacted the manager, who was very helpful. During chat I asked for a managers email and was given A FAKE EMAIL that came back to me BECAUSE IT WAS NOT A REAL EMAIL ADDRESS! I emailed another manager about how unacceptable things were and about our negative experience and he never even wrote back. Terrible.