WORST SERVICE I'VE EVER HAD!! Bought the truck from Toyota and the heater didn't work, its been at the dodge dealership for over a month!! no responses, no call backs no one knows what the f is going on. COMPLETLEY INCOMPITENT!! DONT TAKE YOUR VEHICLES HERE!!

Sales staff and financing department are great. Where it falls apart is at the service department. Made an appointment to drop off my van for 8:30 am(I'm not a morning person). I got there on time and checked in, it wasn't looked at for hours. Their communication with the customer is non existent! Called at 4pm to check on progress and there wasn't any progress. Was told that my advisor would find out and call me "right back" no call came back. Called again Monday morning at 8:30(I'm still not a morning person) and he hadn't heard anything yet. Another promise to find out and call me back went broken. Went into the dealership in person and was ignored for a half hr after checking in. Finally saw my advisor only to have to tell him why I'm there. Promised once again to get the info I needed and proceeded to disappear again. After another half hr waiting I had to leave for another appointment. Called again and still no info. Went back in person and got a promise of tomorrow end of day at the latest. We'll see.

Recently bought used vehicle from Larry miller Chrysler in Albuquerque. Got vehicle home and pinion seal is leaking and has been leaking for quite some time based on all the oil residue underneath. Vehicle was supposedly inspected. Vehicle rims were stated to be replaced due to curb rash. Get vehicle home and wash it and paint comes off rim. They didn’t replace they just painted! Buyer beware. This was a 2 yr old vehicle also so it wasn’t cheap. Gave me 7 day temp plate and haven’t recieved any paper work so I can register it in my state. Very frustrated.

Customer BEWARE! This dealership will NOT take responsibility for any damage or theft of your property while it is under their care, custody, and control. Would you like to know more? I'm a local business owner who needed a potential warranty service for one of our fleet vehicles. (electrical problems with one of our 2018 RAM diesel service trucks) On October 7th 2024 one of our employees dropped our service truck off at the Larry H. Miller dealership on Lomas Blvd. Their task was to troubleshoot and fix the electrical issue, which they did. However when the service was completed they stored our service truck in unsecure part of their lot. When we went to pick up the vehicle on October the 11th, we had discovered that the service body (tooling and equipment boxes) were broken in to by force, and $7000 worth of tooling and equipment were stolen. Our employee has verified that all valuables and equipment were locked away and secured in the service body of the vehicle. When we found out of the theft, we immediately filed a police report. Then tried to call Larry H. Miller for details for the police report and insurance filing. At all requests to speak with the service manager or general manager were denied and ignored. We had left multiple voice mails, with no reply or acknowledgement. The only person we were able to talk too was a service advisor that had told us that Larry H. Miller is NOT responsible for any damages or stolen customer property while your vehicle is under their care, custody, and control. Please beware when leaving your vehicles overnight, this is NOT a secure facility that would safeguard you from potential theft. In fact, their lack of on premise security, or secure storage abilities would probably make this a target for thieves. BUYER BEWARE!

Would not recommend this dealership to my worst enemy! Horrible communication, bad mechanics, and things not getting fixed after 4 days

Went in May '24 and purchased a pre-owned RAV4 Adventure. The salesperson, Jonathan Chavez, was very low pressure and helpful. There was some confusion in getting reimbursed for windshield repairs but Monica Jaramillo got it all sorted. My wife loves her RAV4 and we are happy with our experience.