7171 West Canal Dr
Kennewick, WA 99336
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Do not buy a vehicle here. I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and driving 3 hours home, I took it to my mechanic for a detailed inspection. Upon inspection, we found that the entire passenger side of the truck has been repainted and filled with bondo. During the 3 hour trip home, the bondo cracked on the door, and now my expensive “one owner” truck needs a complete new set of doors and paint job. When I went back to the images and listing of the truck, I realized there were not any pictures of the passenger side. They knew of the damage and chose not to disclose the information. Steer clear of this establishment.
The overall purchasing process was great but once they received their money and the paperwork was signed, downhill the experience went. Do not return emails requesting additional paperwork and no returned phone call from the service department requesting information about updating the UConnect software.
Tim winters was Very helpful and nice. Great experience. He made everything go so smooth.
I am very picky regarding service being done to my 2020 Cherokee Latitude Lux. Each time I have taken my vehicle to Lithia for service it has been an Excellent Experience!!!! Oscar and Dexia are always cheerful and welcoming! Oscar always remembers my husband and I each time we come in. Oscar is willing to answer any questions I have regarding my vehicle‘s maintenance or any other questions I have with confidence and a caring demeanor. Austin is my go to service mechanic!!!! He is always on top of things and is attentive to anything my vehicle may need addressed. Thank You!!!! For being such a Great Service Team!!!! and the confidence and enjoyable experience each time we come in for Service!!!!
Great experience! Our representative Patric Click was a pleasure to deal with and made sure the process of taking ownership was smooth and well executed. He was extremely professional and knowledgeable in addressing our questions. He made sure we met everyone involved in the process knew our names and they too were pleasant to deal with! Highly recommend Mr Click and the Lithia team if you are in the market for a new auto!
Joe Dineen was very helpful we lived across the state he sent videos and pictures. The experience was very easy
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