Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. When I call the service dept, I get a recording, leave a message, no one calls back. I have to keep calling until someone actually picks up.

BOB is a xxxxx. he can't stand when a woman gets upset after taking a vehicle to him for the same problem 3times

Brand new car. . . 5000 miles. . . transmission is out. . . promised on a verbal agreement new car no additional $$. . . yeah no so much. A bunch of broken promises. And yeah. . . their service department is worthless!

We bought a 2017 Kia in February 2018; we have had no problems with scheduling maintenance or getting questions answered about our 'new' car. Bob has never been anything but polite and businesslike with us.

I purchased my new 2017 KIA Optima from Jerry Smith KIA in Burlington. I have twice had my check engine light come on, and have been told each time that it would be weeks until the service department could see me. I have ended up, each time, driving to Bellingham to have my car service. This is ridiculous. Having a car with less than 30000 mile on it to have the check engine light makes me wonder if I have been sold a "lemon." But what really upsets me is that I have not been promptly served by the dealership that sold me this car. I won't plan to come back and purchase another car from this dealership (and will let others know my frustration) with a service department that is unable to respond to my concerns in a timely way.

If it was possible to give the service department, especially the service manager Bob, negative stars, I would. My mother bought a brand new Kia Sorento in 2015, and started having difficulties in July 2018 with the vehicle being dead after sitting for several days. She had taken the vehicle in several times over the course of the last year, and was told they needed to replace the battery. So she paid to do so. She continued to have the problem, and has taken it in to the dealership five times, each time being told they couldn't find the problem. On the most recent time, she had the dead vehicle towed to Jerry Smith KIA in Burlington, WA. On a Monday, they were able to start the vehicle. Two days later, with the car on the lot, it was completely dead. Apparently, Bob and his team couldn't find any issues, despite having recreated the problem, and told my mother that she "probably left something on." Then told her she would have to pay nearly $400 to pick up her vehicle. She is a retiree on a fixed income, and asked why she was being charged. Bob just told her that she had to pay. When she brought up the fact that he replicated the problem, he blew her off. She called Kia corporate, and they apologized for his rude behavior and said they would call the dealership so she could pick up her car without charge. When she called to pick up her car, Bob again told her she'd have to pay, was rude and belligerent, and told her she was stealing from his technician. Finally, after restating what Kia corporate had told her, he angrily said he wouldn't charge her, and then before he cut off the call, he told her that he would make sure that, even if something was covered under warranty, he would make sure that she was charged. His horrendous service, disgusting attitude, and ghastly treatment of my mother is a terrible representation of Kia and the service they are supposed to be known for. Bob should not be employed by this company, or in any customer facing role. As long as he is there, people be warned, do not take your vehicle to this dealership for service. As long as this dealership tolerates his presence, I would caution you to purchase your vehicles elsewhere as well.