My extreme dissatisfaction with the service department at Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been disappointing. The check engine light in my vehicle prompted a visit to the service department, where it took three days to diagnose a need for a new transmission. The replacement process is quoted to take 1-4 weeks, and the dealership lacks a loaner program, leaving me without a vehicle. The assistant service manager's response, claiming it's a Kia Corporate problem and suggesting I handle it personally by renting a vehicle and seeking reimbursement, is unacceptable. This would cost me an estimated $1,300. As a loyal customer facing a significant warranty-covered repair, I expected better service. The dealership's refusal to provide a reasonable solution is disappointing, especially considering the potential for future business. I hope my feedback prompts a reconsideration of their customer service approach.

Had a pleasant experience at the dealership. Steven explained the charges and told me which services to anticipate on my next visit. 27681227

Kia Chamblee always comes through for me. They definitely deserve and a 5-star in my book. Steven Cummings and his team are amazing. Doreen at the desk came in to greet me even before I could get out of my car. She took the time to update me on the status of my car and made sure I was comfortable. I feel like I’m part of the family.

Nice people. Cleanliness. Great service. Made me feel at home. Will be back soon for another oil change. The service department is constantly aware of the condition of the vehicle and the work that needs to be done. They always put the safety of my family first and are always honest, which is rare in the auto industry.

Excellent service. Didn't have to wait long to get in or out. And felt I was in good hands the whole time.

Great support. Fast and kind people. Quickly scheduled and rebooked when needed. Car was delivered clean