3055 Southeast Delaware Avenue
Ankeny, IA 50021
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They are a very good dealership in sales and finance even with the collision center at Dewey Ford very very good
Recently purchased a 2024 Ford Bronco Sport with this dealership. I have purchased many vehicles over the years, but this was by far this best experience that I had from start to finish. Maddie, my sales person showed outstanding customer service throughout the process ensuring my needs were met. I process took less than 2 hours and I was on my way with an excellent car! She was EXCELLENT and I encourage others to ask for her. I sure you will get the same routine, reliable, and repeatable customer service. Thanks Maddie!!!
I had my AC system serviced/repaired. Very reasonable cost, excellent and quick service. Customer service was the best I've ever had. I'll definitely come here again.
I purchased a vehicle from Dewey Ford in 2022. The salesman was extremely friendly Greg, but since the purchase, the service of my vehicle it has been an absolute nightmare. My final straw, and believe it or not the reason that I've downloaded the Yelp app to begin with, is to leave a review in regard to their service department. Their team member John attempted to fear-monger me Into accepting a diagnostic test, threatening that it could endanger the safety of myself and or my family. I would not recommend purchasing a vehicle from this dealership or having your vehicle serviced at the dealership as the service team cannot provide adequate repairs in a timely manner and will attempt to fearmonger to price gouge their own repeat clients. While I enjoyed the sales process, the service department has completely turned me off from considering future business at Dewey Ford.
They don't honor their warranty. Only had the vehicle for 4 months, check engine light came on and the warranty wouldn't cover it. Added a $230/diagnostic fee for doing nothing!!
What a sh** show. We really didn't have much that went right. The finance guy was rude and asked over 5 times trying to get an extended warranty sold, then became rude when we declined. Took 5 phone calls and 29 days to get my trade in paid off. Luckily we stopped in to buy mats and he caught us to sign paperwork for our plates 29 days after the truck was bought. Then the mats were for the wrong truck. And the list goes on and on. I did reach out to their GM via email and got no response. However, they needed me to sign my title over (forgot to have me sign a durable power of attorney) and wanted to come to my house right then that night. What a stressful drug out sh** show. We won't be back or recommend family or friends to go to Dewey.
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