Up until now I have been pleased with every experience at Dpat. Had a front strut replaced over a month ago. Afterwards the strut was making harsh metal to metal contact when going through a dip or over bumps in the road. Took the car back in and turned out the part was defective. They had to order another one. Waited several weeks without hearing anything so I called to inquire on status and was transferred to the parts department. Sure enough they had received it but apparently the service department was not aware. They should have known this and called me to schedule but I had to be the one to make another appointment, which is never an easy task. The AI answering system is a complete crap show. Left numerous messages for the service department but never received a call back so just scheduled appointment online. Big mistake. Took the car in and they said it's a defective strut we'll have to order one. I had to tell them it's already here in your parts department! After installing the second new strut it too is making the same noise as if it is defective. Took it in for third time and we were told they couldn't replicate the issue so not sure what if anything is wrong. Charged me another $250 to tell me sorry, nothing we can do. I may not have given the big dpat a lot of business but I certainly will not bring them any more.

After taking my truck in for a recall and service, I was very upset to see that they put a dent in the center of my hood from how they closed it.they told me they were going to review the before and after pics and haven’t heard back

I had a recall on my new car, and they offered to have a technician come to our house to fix it so we didn't have to go wait at the dealership. The service was completed in less than 1 hour!

Cody Staffelbach (correction from Bifflebach) Awesome customer service ⭐️⭐️⭐️⭐️⭐️ This guy deserves recognition for his outstanding service and attitude!

Came in for an oil change and they did inspection said that I need to pay around 2k to get the car in a perfect shape made me pay upfront and then kept telling me that there is new issues and end up paying then around 20k and the van isn't fixed they held my van in there lot nearly a year in a 1.5 year period... shame on you "Cameron Lashbrook" was really rude and unprofessional

Don't trust their safety standards. Sold me a truck with two of the tires worn to 0/32" on the shoulders. When I sent photos of the wear, which could cause hydroplaning or an accident, they explicitly told me they wouldn't do anything about them. I should have looked at the tires better but did not expect this on a truck with only 21,000 miles. This also means the truck is severely out of alignment, which I will also have to pay for out of pocket.