21600 Woodward Ave
Ferndale, MI 48220
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The only reason I giving 4 stars is because it may have just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer service was amazing, kept me in the loop as far as the progress of the battery, but I must omit that it was a bit stressful, to have to wait as long as I did.
Chris was my sales rep. Dealing with him through the process of the details of the Audi and my test drive won me over. His relaxed approach and overall knowledge of auto resales was impressive. I would would pass his name out to anyone who is looking for a reliable pre-owned car.
Service was professional. Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Visit Suburban Ford of Ferndale. Ask for, Theresa, she's a gem.
I had an issue and I contacted Tom regarding it and he handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anytime no questions asked. He is a man of his word and I greatly appreciate him.
Theresa and Tom helped us getting everything we needed to complete the sale we were happy with our purchase
Great dealership and wonderful employees. Very fast communication. Called me as soon as the truck I wanted.was available. Worked with me to get a competitive interest rate.
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