Friendly, honest,professional, respectful people person, dedicated, caring, amazing, kind dependable compassionate connection convincing character good people and quality

I had a scheduled service appointment today at 12:00 PM for my 2025 Sierra Denali and arrived early, dropping the vehicle off at 11:45 AM. What was supposed to be a routine visit has turned into a very frustrating experience. The cameras stopped functioning due to what the system indicated was a required software update. Since dropping it off I have requested a status update three separate times. Each time, the service advisor, Jason Hadden, responded that he “needed to get an update,” yet no proactive communication or resolution followed. I have now been sitting here for over three hours with no clear explanation, timeline, or sense of urgency. My time is valuable, and this experience demonstrates a complete lack of respect for it. This is especially disappointing given that I purchased the vehicle here and expected a much higher level of service, particularly for a Denali. Unfortunately, this has been one of the worst service experiences I’ve had, and it will be the first and last time I bring my vehicle here for service. Overall, this experience has been unacceptable and ridiculous.

This is the second purchase for me with Morgan Randall at Franklin Chev. He is easy to work with and returns calls promptly. Answered all my questions. If you are looking for a friendly salesman and trust worthy. He is your man! Thank you Morgan

Very professional and courteous to me. They were very fast with the amount of people waiting to get serviced aswell.

Took my truck to Franklin Collision for an insurance repair my truck had been damaged in the hurricane so the paint on my truck was chipped and scratched all over the truck, when I picked up my truck my truck has only been partially repaired the painting that was done to the truck looked great but the job was not complete there are still numerous scratches and paint Nicks on my truck they were merely buffed and not painted. There was a detailed list or rather invoice sent of what all was done to my truck and I do not feel that half of the stuff was done. So no I'm not satisfied with the repairs to the paint on my truck performed here.

Service department was very helpful in setting up an appointment and getting my vehicle in on time and getting it out at a reasonable time