What started out to be a great experience, has turned me sour towards this dealership. I bought a beautiful 2015 LS 460, and all was good. I drove the car home, as I live 4 hours away and it performed awesome. 3 days later, I turn on the park assist, and to my surprise it tells me that their is an issue with it, and to take it to the dealership. So I call my salesperson, and they say to take it to the dealership and let him know what’s going on. I take it to Northtown Lexus, and they say that there is an issue with a park assist sensor and wiring harness, and that it would cost $1200 to fix. The service manager said that since I had the car only a few days, that Toledo Lexus should pick up the cost. Here’s where the problem comes in. I report back to Toledo Lexus and had a very hard time even talking to anyone other than the salesperson who I think is awesome. The sales manager avoided me for over a week, and when we finally talked he said that the general manager would only ok only giving back half of my money, which I feel is wrong. I am a very busy person, so I don’t have time to chase matters to much, so I called the sales manager back as well as left texts, to let him know to just let me have the $600. I have yet to receive a response from him or the general manager as all of a sudden I don’t rate as a customer. Interestingly enough, people love my car, and have asked for the number to this dealership, but I will not refer them as I have been treated unfairly. Disrespect is not an attractive way of doing business. Especially when you are dealing with a high end product, like Lexus is. I had better success buying Lexus from a Ford and Chrysler dealership.

I have a 2021 RX 350 F Sport that recently developed a leaking sound in the engine bay. Horrible experience with Technician Jeff. We scheduled the car to have the leaking sound checked out today. When I came in, Jeff did not even bother having it taken into the Service Bay to properly diagnose the issues I had. He simply tried to listen for the leaking sound- and when he couldn't identify it accurately, just flat out said that they were not willing to service my car or have it diagnosed since there was no Visible or Audible loud leaks and there was no dashboard warnings. I even showed him a recording of the Leaking sounds that I got and he was adamant that it was just the Metal and Brackets ticking as it expands and contracts. Yeah- it's not Winter. It never did that until a week ago. And Metal doesn't Drip-Sizzle every so often. Plus, if it was, there would be no dripping sound when the engine was running or immediately after it's shut off. A hot engine will stay hot at least a few more seconds before it starts to properly cool down for the ticking he mentioned. The leaking sound I hear in my garage is pretty consistent and immediately noticeable. Now, call me crazy, but this is the first time I've dealt with a "Service Adviser" that did not want to actually Diagnose the issue. Sure, the leak wasn't spewing out of the bottom and the car wasn't breaking down, but a leak is a leak. That's the point of bringing it in to get checked out and DIAGNOSED. Preventative measures to increase the reliability and lifetime of the car. What- would Jeff rather I maybe come back in 6 months with excessive wear and tear due to the leak so they can blame me for not properly Maintaining my vehicle and not cover anything under warranty? There was another issue with the G-Force/Accelerometer sensor on my F-Sport model. When accelerating, the sensor thinks that the car is pulling to the side. Basically the sensor is skewed 45 degrees. Either a software issue or the sensor is just skewed. Regardless, Jeff tried to tell me he had no clue what it is I was even talking about and when I showed him, he said that "It's an F-Sport model. Nothing we can do about that" in his own words as if he knew nothing about the vehicle. The thing that bothered me the most is that prior to me leaving after it was clear that he was not willing to even bring it in to get it Diagnosed properly ( Which should've been at least the bare minimum. They could've told me they found nothing after looking under the car and into the Engine bay. ) and I told him if he wasn't interested in my taking my business, that I could leave. He had the gal to tell me that he was interested in my business as long as it was for Regular Service, "Maintenance", Oil changes, Tire Changes, etc.... So basically anything that was NOT COVERED UNDER WARRANTY. But for anything else, I should take it to the place I bought it from. I guess the free Loaner car ( To which Jeff was also adamant at the start when we popped the hood that they could NOT provide a loaner car for something "Like this" since there was no obvious issues. ) and anything covered under Warranty was something they were not keen on.

Thanks to Jason , Ken , Pete for helping get the car I wanted. I didn’t think I was possible.

I don’t usually take the time or effort to post these but they were really great.

Avoid, avoid, avoid. These guys at Lexus of Toledo alter their own reviews. Be very cautious and be careful their used car sales team. Avoid at all cost. Do not rust them.

I purchased a certified Lexus and could not be happier with the transaction and treatment. They even gave my some a toy Lexus. Will return !