I negotiated a 2025 Acura TLX Type S over the phone with Sales Manager Charles Reese as they are in Houston, TX and I'm in El Paso, TX. I had two offers one for $59,000, contingent on me financing through Honda Financial and the other for $64,000. I agreed to the signed $59,000 offer and told the Finance Manager Ding Cheng that I did not want any add-ons, tire package, GAP insurance, paint protection, or anything else they had to offer I just wanted an out of door price. Charles told me that for them to give me a $4000 rebate I would need to finance with Honda Financial, and Ding Cheng pushed an 8.14% APR for 84 months even though my credit score is exceptional. When the final paperwork was presented by the Finance Manager Ding Cheng, I was now engulfed in a bait and switch where the price was marked up to a significant unapproved amount, and they tacked on a $2,100 "Appearance Package" junk fee I never requested or agreed to and have no idea what it even covers to this day. Once I saw what they did to me I reached out to Charles Reese and told him I was going to get a lawyer, and he threatened to rip up the contract. Being that I paid for the vehicle to be shipped to me I waited for the vehicle to arrive safe in my garage and then I did a maneuver on them they never saw coming and I refinanced with Navy Federal at a 4.3% interest rate for 72 months within two weeks without making one payment to AHM and received an overpayment refund along with the title to my vehicle, proving the math was deceptive from the start and leaving them to make ZERO interest along with my belief a charge back. They did all that conniving and deceptive labor paperwork for absolutely nothing. And I'm still not done; I am unable to go into details as I have taken several legal actions against this dealership John Eagle Acura. I also had them install some underbody side spoilers on the vehicle and instead of them going off my VIN to get the proper parts they ordered the wrong color and installed them. I had to pay to have the right ones installed and now they want me to pay over $400 to ship the wrong ones they installed back before they refund me. Do not trust any "signed" offers from this management team. They will change the numbers in the final contract hoping you won't notice. Compare every line of the contract, vehicle price, add-ons, VIN, and financing terms against your original offer before signing anything. Know your credit score and you'll be able to have a range of where you should be with your interest rate to avoid John Eagle Acura marking your rate up two to three percent more while trying to align their pockets with profit. I strongly encourage and can't emphasize this enough, read the reviews on this dealership and there is no way that many people could have it wrong. Take great note that they will answer back to the reviews as we all know that not answering back is a sign of guilt, but the one's answering back are the ones making those horrible deals and are just trying to use deception to make you think they are trying to find a solution. I recently retired from Fort Bliss, I would never put my character, integrity, and morals in question, so this review is true and accurate. I strongly suggest you avoid this dealership all together by all means necessary.

Worst of worst dealership ever! Don’t waste your time money or energy with them. Would not honor warranty or even look at the issue when I have battery issue and asked for diagnostics fee $200. Next thing I know the car got stranded and can’t even shift showing transmission problem and unsafe to drive which I took out the battery and took it to the dealership. They claimed that they can’t do anything without seeing the car and refused to even look at it by stating it’s their policy and asked to tow it in after putting the bad battery in. Totally non sense and worse service advisor and team; no policy can show me with that requirement at all but just find way to dishonor the 100 months warranty of battery. Really bad and condescending attitude unfriendly and difficult aggressive people made me feel unwelcome. Please don’t waste time with them and stay away from Eric Young.

I had the experience of dealing with the service department and ERICK VEGA was my person. I am not from here nor do I live here but my Acura MDX was lighting up my dashboard so I brought it in to be assessed. Erick, was kind, considerate, professional and gave me the utmost respect. I am a female and I hate dealing with issues like this on my own because I always am aware that there are salespeople who are scammers; NOT HIM! He spoke with my extended warranty people and handled the whole thing without my first worry. Please, please give this dealership a chance if you are in the market for an Acura and ask for this young man by name!!!

I recently had the unfortunate experience of dealing with the finance department at John Eagle Acura in Katy, and I am honestly frustrated with how everything was handled. The Finance Department do not understand Drive Out Price or Out the Door Price. To them it is Drive Out Price plus TTL. The drive out price should be the final price on the finance application. Not a figure higher. From the start, the finance team was less than transparent about the terms of the loan I was being offered. I was given one set of figures during the sales process, but when it came time to sign the paperwork, the numbers seemed to change. The interest rate I was quoted initially was significantly lower than what ended up being presented to me, and there were a lot of hidden fees I wasn’t made aware of upfront. I felt like I was being rushed through the process without having a chance to fully review everything. When I questioned some of the charges, I wasn’t given clear answers, and it felt like I was being brushed off. The lack of transparency and communication made me feel like I wasn’t being treated fairly. I expected a more professional and customer-focused experience, but instead, I left feeling frustrated and uncertain about the deal I signed. While the car purchase itself went relatively smoothly, the experience with the finance department was a real letdown. I would advise anyone going in for financing to read all paperwork carefully and ask plenty of questions before signing anything. Unfortunately, I can’t recommend this dealership's finance team based on my experience. I have all the paperwork if some one wants to know how John Eagle Acura CHEATS!!

Horrible service There favorite quote is “As Is” They sold me a Lemon truck with a bend axle. In the first week of owning the Truck I have spend thousand of dollars. They won’t stand behind there cars.

Lied to me about a car and discriminated against me because I am Asian. Do not do business here. I went to this dealership yesterday on May 14 to test drive a 23 White Honda Accord Hybrid I saw on line at Car Guru’s. When I arrived, the sales person went to check on the car. He was told by someone else that the car was put onto a transport and was on its way to Dallas and it was not available. To my surprise, I got a notification today, May 15 from Car Gurus that the same car went down in price. I played dumb and did the on line chat to set up an appointment to see the car using my initials and not my name. With in minutes a sales person by the name of Ryley reached out by phone and told me the car was a lease turn in and it has been at the dealership for a month. I asked was it on the lot yesterday. He said yes it has been there for a while. I asked was it ever on a truck to be transported. He said not that he knew of. Funny when it’s a voice on the phone with out a race the car is available, but when I was there in person and they saw who I am, it is not. I was going to pay cash for the car yesterday and drive it home. Their total loss. I will be reporting them to the state for discrimination and refusal to sell based on race.