So far this has been the WORST car buying experience. Where to start? First, we told them we had a preapproval from a lender of our choice and gave them the pre approval code and yet they STILL ran our credit through other lenders. The process itself also literally took ALL DAY. I’m not joking. All. Day. We kept wondering what was taking them so long and now we know why. They kept running our credit through a bunch of different lenders despite the fact that we already had the lender of our choice pre approve us. We didn’t know this until we started getting letters in from other lenders saying we had applied through them, so whatever you do, DO NOT fill out that application with your social security number if you already have a pre approval because that gives them permission to run your credit even if you’ve told them not to. You don’t need that application to buy a car if you already have a lender. Secondly, once we get the truck, within 4 days, the headlight completely blows out. Not just the bulb. The entire housing is burned out and melted. We call them and let them know and at this point we’re thinking about returning it because why is a 2021 truck burning through and entire headlight unit. We’re thinking the vehicle has electrical problems because we notice the interior cabin light also has a short and works sometimes and sometimes doesn’t. Mind you, the entire reason we purchased this vehicle is so my husband can drive it to work as he works out of state and is gone for long periods of time. He is unable to drive the truck he JUST PURCHASED FOR THE SOLE PURPOSE OF HAVING A VEHICLE TO DRIVE TO WORK back to work with him because they said they don’t have the parts to fix the truck and that it would take some time to get it taken care of. Really uneasy at this point because after the actual purchasing experience with the shady running of our credit through other lenders despite our telling them not to, and that process literally taking ALL DAY, we now just bought a truck he can’t even drive to work which was the whole point. This is all within ONE WEEK. In addition they’re telling us they can’t fix it in time? Well they come up with the idea to loan my husband a Charger off the lot to drive to work while they “fix” his truck and agree to drive the truck to LA to his work office and swap the truck and the charger out while he is at work so that when he gets off he can just drive his truck home. I don’t like that idea bc he won’t know if the truck works or is truly fixed until he gets off the boat in a month. Meanwhile, they’re continually calling and asking for money for a down payment they forgot to get despite us being there all day long and trying to pay them the down payment. (Maybe that was a sign). I don’t feel comfortable giving them any down payment at this point considering my husband has driven the truck a total of MAYBE 6 days since purchasing it. Well, two weeks later, I call to find out where the truck is and what the deal is bc have heard nothing from them. Mind you we have paid all but 300.00 of the down payment at this point despite not actually having a functional truck in our possession. I call and tell them nobody is getting another penny until I know xxx is going on with my husband’s truck. The person at the shop says “we haven’t gotten around to looking at it because we’ve been short staffed but yours is up next.” DA FAWK!? You mean my husband’s truck has been sitting there and not even been LOOKED at!? The only communication we have from these people, despite calling them multiple times with no calls back, is when they are calling asking for the remainder of the down payment which they are NOT getting because we don’t even have the dang truck! In fact, we are pulling out of this shady buying experience and going somewhere where we can get a vehicle that doesn’t have a major issue as soon as we drive off the lot and doesn’t have shady practices like running through several lenders even though we had a pre approval through a lender of our choice. No Bull? More like No Thanks.

Horrible sales person,slick talker but apparently no action! Thomas(Bumblebee) shafted us with his lies. Already signed paper got insurance and license plates now they say we are not approved for the loan we applied for almost a month after bringing the car home now they are telling us to bring it back!! Lying, slick talking , do anything for a sale. Dont recommend them to anyone its just one big headache!

Never hear from them on the vehicle I was inquiring about very disappointed they al to not put deal [ 2020 4runner for $10,000] like that on site and not have them at that price.

I purchased a vehicle from out of state and was concerned about the level of service I was going to receive. Wow, they were awesome. Very responsive and very helpful. And really, no bull!!! So many times, it is a twist here and twist there….none of that. Very smooth. I worked with Michael Wally and Michael Cook and both were fantastic! I was offered a extended warranty and then Michael did some extra research and discovered that I can get he a better warranty at ½ the price (since the car was a certified used car). Great job! Highly recommended! Darren H

I am so disappointed in what happened. I wont get into who or what I was after. But basically the vehicle was 30 Grand, they claimed there was an 8 Grand incentive. So my way of seeing it was, $22 Grand, dealership offers me 13 Grand for my car, that in itself was bull. But still, had I taken it than 22 grand minus 13 grand, would take the vehicle down to 9Grand. If I took the trade in offer, I would still owed 11 grand. Add that to the 9 grand and we are back at 20 grand. Now I know there is paperwork fee and taxes. So I figure an additional 3 to 5 grand, so figured 25 grand at the most. I can afford that. They come to me and somehow amount to be finance accounting to Kim's No Bull, is 35, 000 dollars. 10 grand over what I saw as the total cost. They keep fast talking about how it's 35 grand. They tell me my payments would be $632 a month. I said I could afford that, next thing I know, without talking to his sales manager, the salesman is saying, well how about $499 a month? Red flags. I rejected the deal and walked away. I am so pissed at them weasels.

My husband Randy and I bought many cars over the years from Kim's Toyota in Laurel, MS. After he suddenly passed away 4 years ago, due to their great customer service and quality vehicles, I continued that tradition. Their Service Department employees are knowledgeable and respectful of your concerns and time. Dylan and Randy have always gone above my expectations in quality service and respect. My last tech Kimberly, as with all others, completed top notch service with minimal wait. My salesman, Mark Posey, understood I was walking the car buying path alone now and made every purchase an easier path to navigate. Financing is easily navigated thanks to Mike Johnson. The staff at Kim's earned my respect and loyalty which is a great example as to why I will always do business with them and highly recommend them as well.