I scheduled a service appointment at McRee Ford more than a week in advance, originally for 8:45 AM. Without calling me, they changed my appointment to 11:45 AM and only sent an email notification. A simple phone call would have been the professional thing to do. When I arrived with my 2026 F-150 that is still under the bumper-to-bumper warranty, I was denied a loaner vehicle and told it wasn’t covered because I didn’t purchase the truck from their dealership. Having previously worked as a service manager at a dealership, I know that’s a poor excuse and not how good customer service is handled. To make matters worse, William Baillie had me retrieve my own VIN information instead of assisting me. The entire interaction felt like he didn’t want to get out of his chair or help at all. I also wasn’t greeted on the service drive, which is a basic customer service expectation at most dealerships. Overall, this was one of the most disappointing service experiences I’ve had. I won’t be returning and would not recommend McRee Ford’s service department based on this experience.

McRee Ford denied my warranty claim on my 2024 Ford F-150 Lightning, telling me that significant paint delamination on the front bumper was caused by rock chips. That determination was wrong. I explained that this happened after only a couple thousand miles. When I went to the Ford forums, other Lightning owners had identified the exact same issue with these bumpers — this is a known problem. The same day I picked up my truck from McRee, I took it to Mac Haik Ford. Their body shop manager personally inspected it and immediately identified the real issue: a primer adhesion failure — meaning the paint never properly bonded to the bumper from the factory. He filed a warranty claim on the spot and put me in a rental while the repair is processed. McRee Ford’s dismissal was not only incorrect, it was lazy. The damage pattern — large irregular voids with the paint film visibly lifting and peeling at the edges — is nothing like a rock chip. Any experienced body shop professional can see that. Mac Haik’s manager saw it in minutes. If McRee Ford had done their job properly, this would have been resolved the first time. Instead I had to fight for what I was entitled to under warranty. I will not be returning, and I would caution anyone with a warranty issue to think carefully before trusting this dealership. My experience with Brandon Sweeney was zero customer service. I will never purchase another Ford from McRee.

I totally wreck my car and car salesman was there to assist me and when in days got me my new 2025 Escape, Thank you Cyron Mayo you my experience smooth and took control of my car accident.

Incredible service, they were very helpful and provided me with everything I needed. Very speedy process

Easily the best vehicle buying experience I have ever had. Lisa was awesome and fully transparent during the entire process. I was worried I was going to have say no to hundreds of things I didn't want but no. Not having to deal with aggressive upselling was a pleasant change.

Looking to make a trade in for a new ride. Everything went smoothly and I am overall happy with the sale. Thank McRee Ford.