"Secured" car for us from other dealer in region, but then can't deliver it since was sold to someone else. Shameful.

Made an appt for 1145am today, explained to both the salesman & the finance manager I was interested in buying out my $23k lease. When we arrived today, we were treated so poorly, told we would have to wait 3.5 hours to speak with finance. The finance manager comes out & says oh we don’t do lease buyouts on Saturdays, go to your bank. I said we can’t now, they all closed at noon. I asked to speak with a manager & the finance manager comes back up to us & says I’m a manager & I told you to go to your bank!!!! This was my 3rd lease with Middletown Toyota, but they wanted nothing to do with me because they get more for selling a new car than a used!!!! Horrible customer service!!!! You guys should be ashamed of yourselves treated loyal customers this way!!! Would never reccomend you guys!!!

Scammers ! We purchased a toyota FJ and the molding on the top of the windshield had broken clips holding the molding in and on the way home the molding flew off because it was jimmy rigged to be temporary instead of purchasing new clips. Sold us the vehicle without changing the fluids in the vehicle. Clearly the information from the mechanical site that documents the work a dealer does on a vehicle clearly shows no fluids were changed on a 13 yr old vehicle they sold for almost $ 26,000.00 . Didn’t know any of what we just said until I took the vehicle to our own toyota dealership and they found over 3,000.00 more work we need to do to it before its work free for a used car. We couldn’t even get it inspected because a brake line didn’t meet the inspection requirements. We will be calling Toyota company to let then know the scam they pulled. We will never buy from them again and never will we purchase a toyota ever again. There are much better companies that monitor their dealerships and hold them accountable. Obvious the Toyota corporation doesn’t care how their dealerships treat the customers. Never again.

Otto lied to me about receiving deposit back if I didn’t like the Cross once it came in. Owner Joe doesn’t care about verbal agreement made, says it had to be in writing. Shameful. Do not buy from this dealership. I made a big mistake going there. I tried a used car on the lot before my new car was delivered. I couldn’t take the noise on the highway due to my medical condition so I canceled my delivery which Otto showed me large waitlist for. So he said someone else would get the car right away. Now won’t give the $1,000 deposit.

I ordered my GR86 from Al Gonzalez in late March of 2022 and they were the only Toyota Dealership I could find that was not charging "Market Adjustment". They stayed in touch with me and were very patient when I was calling to check the status of my order even though the supply chain issues made it impossible to predict when I would receive my car. I picked it up recently and Al and the rest of the team could not have made the entire process any less stressful. This is the second vehicle I have purchased from Middletown Toyota and it will not be the last. Thanks very much for all of your help and having the integrity to be one of the few dealerships out there not price gouging.

This dealership only cares about getting your money. As soon as they get your money, that treat you as a problem thay don't want to deal with.