I'd like to share my experience with New Century Volkswagen, and it's a tale of frustration and disappointment. I recently had my VW ID.4 towed to New Century Volkswagen due to a car issue caused by a power surge from Electrify America. What followed was a series of mishaps that left me thoroughly dissatisfied with their service department. Firstly, they informed me that my car was out of warranty and advised me to file a claim with my insurance company. I signed off on the diagnostic process. To my dismay, they then insisted on waiting for my insurance adjustor to visit before running the diagnostic, causing unnecessary delays. However, things took a turn for the worse when I was told by Alex Olivares that they couldn't proceed until Volkswagen's crew conducted their inspection. This misinformation not only wasted my time but also misled a Volkswagen representative who was under the impression that the diagnostic had been completed. My attempts to contact Leon, the manager, went unanswered until my car issue was escalated by VW's corporate office. It was only then that Leon finally reached out and apologized for the delays. To make matters more confusing, he claimed that a diagnostic had been run, contradicting what Alex had previously stated. At this point, VW's corporate representative intervened, requesting that the dealership provide me with a loaner vehicle, as my ID.4 was still under warranty. Initially, Alex told me that no loaner was available, but miraculously, one materialized after I escalated the issue with corporate. Finally, my car was returned to me with a report, but I was met with resistance when requesting the full diagnostic report with all the issues. Alex seemed unwilling to email it, insisting on printing it instead, which he did with hesitancy. To add insult to injury, I noticed that my car had acquired more scratches during its time at the dealership. While it's true that I had some minor scratches before, the additional damage was most likely caused by how closely they parked the cars. In hindsight, I deeply regret towing my car to New Century Volkswagen. I initially heeded the advice of a VW representative who suggested this dealership, but I wish I had taken my business elsewhere. I am leasing from the Woodland Hills location, and their service department has proven to be far more reliable. I urge anyone considering New Century Volkswagen for service to think twice and read other negative reviews. Their Yelp page has a rating of just 3/5, indicating that my experience is not an isolated incident. It's essential to choose a dealership that values your time and treats your vehicle with care. In my opinion, New Century Volkswagen falls short in both regards.

Been a faithful customer since 2003. The door lock mechanism failed on my 2015 Tiguan. The initial quote was $786. After diagnosis, the total was $893! Very expensive compared to other dealerships. Service also wanted to replace the serpentine belt, an item that would take a qualified mechanic less than 15 minutes to perform at an inflated cost of $253 (charging an hours worth of labor). Seriously? Here's the rub. They were willing to give me a 10% discount if I purchased both services. When I declined the belt service, there was no discount available. Loyalty means nothing to New Century VW. Three vehicles purchased and countless services later did not garner any favorable results. Avoid this dealership. Their bottom line is not customer loyalty but profit. And to top it off, upon pickup, my car was not even vacuumed/washed. Go somewhere where they know your name and appreciate your business.

I will never visit them again. Worst Service Dept. Customer service They never answer the phone Most expensive among other VW dealerships.

I've purchased and leased a lot of cars in my lifetime and never met a more deceptive dealer EVER! They tried to charge me twice for the bank/acquisition fee.........both added in with the price of the car and charged it up front in the inception fees. We wound up leasing the car elsewhere and since found out that New Century has tried that same "trick" on other people that I know. They should be investigated by the Consumer Protection Agency and BBB. They are really worthy of NO stars.

If I can give 0 stars I would. Horrible service department, nobody knows what’s going on, the technician is not around to answer questions and forget about loaner cars. I brought my car in on Wednesday, I was left without a car for a few days, I have to rent a car to get around. I called left a message nobody returns my call. They don’t know what’s going on, they’re waiting for a VW engineers to call but who knows when, nobody knows what’s happening with the car. It was the biggest mistake buying a VW, do yourself a favor don’t ever invest in VW. Horrible car, horrible service department and horrible customer service.

Vlad at New Century Volkswagen was extremely helpful. He made the test driving and purchasing process extremely easy and efficient. Very pleasant experience buying a car with him