Nalley Lexus Galleria

Excellent Customer Service/Roy Samuel I had a wonderful car buying experience at Nalley Lexus Galleria. I would like to personally thank Roy Samuel for his wonderful customer service. From I had a wonderful car buying experience at Nalley Lexus Galleria. I would like to personally thank Roy Samuel for his wonderful customer service. From the first day I walked on the lot he was very warm and inspiring. He made this car buying experience for me the best. Roy made me and my family feel like we were part of the Lexus family and not just a customer. His outlook on life is very positive and it was truly a blessing for me to meet such a wonderful individual. Excellent customer service is not something that is seen as much and I can definitely say Roy delivered that to me. I will definitely highly recommend Nalley Lexus to others and Roy Samuel as the preferred salesman. More

Muhamed Nije is an outstanding sales consultant. He has lots of patience to deal with customers. He is the best in country. I would recommend him. I bought 20 cars so far with him as sales man and i He has lots of patience to deal with customers. He is the best in country. I would recommend him. I bought 20 cars so far with him as sales man and i know how he works. He is asset to any dealership. More

Lexus GX 470 I purchased a certified pre owned 2009 Lexus gx470 4 months ago. since then i have been running around to the dealership to get the issue resolved. Th I purchased a certified pre owned 2009 Lexus gx470 4 months ago. since then i have been running around to the dealership to get the issue resolved. The car is great like all other Lexus i have owned but the service and experience i have been getting from the dealership is not at all good. They made a second spare key to this car which keeps on going out all the time, there is oil leaking out of my seats and they are not willing to fix it. for last two times they are giving me filthy dirty loaner cars and not fixing the problem. I have tried multiple times to get hold of the management but haven't been successful at all. More

Monica Haines is the Lexus pursuit of perfection ! Monica Haines made our experience easy and comfortable. We felt like old friends with Monica and Nalley Lexus Galleria, within the first few minutes. Monica Haines made our experience easy and comfortable. We felt like old friends with Monica and Nalley Lexus Galleria, within the first few minutes. We have had many car buying experiences and after owning five BMW's this was our first experience with Lexus. Monica went out of her way and showed true concern for every question we had. Monica speaks fluent Lexus, she is very knowledgeable and made us at ease in the process. What an absolute delight after shopping with other dealers in the Atlanta market. After three month's of research and multiple sales interactions we met someone backed by a dealer who truly cares about the customer and the Lexus product. Monica Haines and the entire team at Nalley Lexus Galleria will always be our dealer of choice. We are happy ecstatic converts to the Lexus product... More

Monica Haines is the only one I'll go to for now on. I did my due diligence and test drove several other vehicles from variety of manufactures, all fell flat after doing research on their products and re I did my due diligence and test drove several other vehicles from variety of manufactures, all fell flat after doing research on their products and reputation as a car companies. Monica took me out in the IS 350, ES 350 and the RX 350 all of them have the Lexus reputation for bullet proof reliability and the feeling that you are diving something you will want to drive, own, and be seen in. Monica understood that I didn't know what Lexus I wanted and she had the patience to take me out in all three vehicles and was very knowledgeable of their features and characteristics. I dislike car dealerships with every fiber of my being, I have always felt like they were out to get you with every step you took inside of the show room and service center. Nalley Lexus of Smyrna makes you feel like they care about you, your car and your wallet, and now it is somewhere I feel comfortable when I'm there. It's like I'm at my buddies house hanging out, as though I'm welcome to come back and watch some TV on that 12 foot screen they have in the break or watch them work on my car through the WALL OF GLASS of the garage. Consumer Reports listed my vehicle as the best you can purchase. I had the Carmax offer from my trade in and they met it. Truecar verified I received the best price for my purchase. Monica is the real deal as a personable sales consultant and I look forward to my next car purchase with her. Go see her and find out for yourself. More

Excellent Service / Justin Smith & Nalley Lexus of Smyrna I had an excellent experience recently purchasing a pre-owed Lexus from Nalley Lexus in Smyrna. I had first visited a different large Lexus dealershi I had an excellent experience recently purchasing a pre-owed Lexus from Nalley Lexus in Smyrna. I had first visited a different large Lexus dealership in town where the salesperson I ended up with was lackluster at best, despite multiple visits and a clear desire to buy. After weeks of no action and no offer of assistance by that particular dealership, I looked at pre-owned car listings online. However, online listings don't do a very comprehensive job of describing car options so it's hard to know if the car is a match for what you want. So, I called Nalley and, instead of just waiting to be assigned to whomever was available, I asked to be put in touch with a salesperson able to provide detailed information about options available on different model years and resulting impact on pricing. I was referred to Justin Smith and we had a quick, to-the-point conversation about the options I did/did not want. He was very informed and exactly what I was looking for in a salesperson. I had done a lot of research on my own but he made suggestions that really added value to my car search criteria. Within minutes he sent me information on 2 cars that met my search criteria. I visited the dealership that weekend, was V E R Y happy with the price, low miles and overall condition of the car I was most interest in. I had the car independently inspected and purchased it 4 days after first speaking with Justin. The negotiation was completely streamlined with none of the haggling common to that process. I was completely pleased to have such a quick and positive conclusion to what had otherwise been a several month-long, frustrating car search. High marks to both Justin and NLS! More

Lexus 450h what a car! If you want a friendly, knowledgeable, and patience sales associate, Tony Souphanh is the guy for you. I went to this dealership to purchase a new hyb If you want a friendly, knowledgeable, and patience sales associate, Tony Souphanh is the guy for you. I went to this dealership to purchase a new hybrid. While at the dealership I noticed that there were many unaccompanied female customers looking for cars. As a female I did not feel overwhelm or talked down to by Tony or his manager. They did not try to rush me into purchasing a vehicle. It took me a weekend to decide on my vehicle. I am glad I purchased my vehicle from this dealership now I have acquired several new friends at the Galleria dealership. I just adore my new car! More

Lexus GX 460 Great price, trade-in value, and friendly service. No information was left out.. I drove almost 500 miles to deal with Nalley and will be back again f Great price, trade-in value, and friendly service. No information was left out.. I drove almost 500 miles to deal with Nalley and will be back again for my next new Lexus. More

Nalley Lexus #1 Approximately one week ago, I went into Nalley Lexus in Smyrna at approximately 6:30pm to look around. Prior to my visit I found myself interested in Approximately one week ago, I went into Nalley Lexus in Smyrna at approximately 6:30pm to look around. Prior to my visit I found myself interested in a certified pre-owned LS460. I was greeted by Roy Samuel, who was absolutely awesome. He was patient, honest and a true man of God. I appreciated that used sales manager Tony was very helpful to find me the perfect vehicle just for me. The staff was courteous, professional and very accommodating. I would without reservation, recommend Roy Samuel and the outstanding staff at Nalley Lexus in Smyrna. More

Lexus is the Best I had a bad experience with my brand new Lexus RX350. the Dunlop tire on my RX 350 was terrible, and it almost caused an accident on highway. however, I had a bad experience with my brand new Lexus RX350. the Dunlop tire on my RX 350 was terrible, and it almost caused an accident on highway. however, the General Manage Bill is super helpful. He helped me swap my Dunlop to brand new Michelin for free!!!! what a world class customer service!!!!!! if you want to buy a Lexus, Go to Nalley Lexus, they have the best deal and customer service in Town. By the way, you will lover their coffer when you are waiting for your new Lexus.. GO Lexus, GO best ~ More