Raceway Nissan of Freehold
Freehold, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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LACK OF INTEGRITY!!! I am writing this review so other customers don't be scamed the way I was. I purchased my Honda polit from Nissan in 2001. I purchased there 3 year wa I am writing this review so other customers don't be scamed the way I was. I purchased my Honda polit from Nissan in 2001. I purchased there 3 year warranty; which cost me about $2800. Right before the warranty expired my radiator and thermostat had to be replaced. I took the truck to Nissan for sevice week of February 26, 2013. The Nissan Rep. called me and stated my radiator needed replacing because there was a hole under the bottom. They needed to also replace the thermostat and recommended that my front breaks pads and rotors needed to be replaced. The suggestion to change my breaks and rotors, was bizarre because that job was done by Pep Boys about 2 months prior. And when I told him that he stated oh okay. The Nissan Rep. explained for the job of replacing the radiator and thermostat my warranty will only cover $416.50. Breakdown: Replacement of Radiator. $348.99, Radiator assembly $224.00, Radiator Cap $24.00, Replacement of Thermostat Assembly $169.99, Thermostat $42.00, Perform Complete Coolant System $58.00, Global Antifreeze $26.00 and customer pay shop materials for repair order $20.00. Total plus tax I paid out of pocket "$1,000.43" after warranty of $416.50. Okay I can deal with that. Well it's been 1 year and 6 months later and guess what? My Radiator is leaking again from the same exact spot!! How is that possible? Took the truck to Nissan and the Rep. calls me 2 days later to tell me I need "A NEW RADIATOR " I asked how is that possible. I had that job done February 2013 it's only September/ October 2014. The Rep say to me, "Well it's no longer under warranty and there's a leak on the bottom of radiator, which could have been cause by a rock." My question to him was how was that possible when I have a plastic guard under my car protecting the car from partical going up into engine,radiator etc... He had no answer. I stated it sounds to me that the radiator was never replaced the first time I was here; however I was charged for a new radiator. And today 10/30/2014 you are charging me again for the same service that should have been done in February 2013. His answer, "I'm really sorry. I don't have answers for you." I asked him was the service done the first time? Today I had to pay again for: Replacement of Radiator $324.88, Radiator $341.00 , Cap $6.54, customer pay shop materials $6.54 and as stated on reciept discount of $60.00 for a total out of pocket with taxes $664.92. Nissan has lost a loyal customer. I will never buy another car or use your car service. I truly believed a was cheated. Having to buy 2 Radiators for the same car in less than 19 month time. I do not believe the job was done the first time. I will warn everyone I know about Nissan route 9. More
This is an overall excellent dealership to do business with Extremely satisfied with the service at this dealership and especially with Jennine Lakes. Always a friendly welcome, efficient and professional and Extremely satisfied with the service at this dealership and especially with Jennine Lakes. Always a friendly welcome, efficient and professional and a pleasure to deal with. I trust her and this dealership and that is not a common feeling when it comes to car dealerships. At my last service appointment I even had the pleasure of meeting with the General Manager who was also very responsive and courteous. The overall experience from purchase to service has been outstanding !!! More
Great Nissan Dealer experience I like to go to the DCH Nissan in Freehold. They are very honest, great service. Many times I go to get my car fixed and they always offer a loaner I like to go to the DCH Nissan in Freehold. They are very honest, great service. Many times I go to get my car fixed and they always offer a loaner car. Always pleasant and Liz is always helpful and really has awesome customer service. My car is 9 years old but I still go there and their prices are very competitive compared to other car shops in the area plus they give you points. I do definitely recommend this dealrler More
Commendation for Liz Triola and Matthew Cascello We are the owners of a Nissan Altima and went to this dealership on Aug. 22, 2014 for an oil change and to possibly buy tires. Matthew attended to us We are the owners of a Nissan Altima and went to this dealership on Aug. 22, 2014 for an oil change and to possibly buy tires. Matthew attended to us as soon as he was able to. He was very friendly and helpful and told us that Liz would be able to help us regarding the tires and other things we may need. He honored the discount promised to us regarding the oil change during our next visit which was that day. Liz was the best. She was able to find some existing warranty that our car still had, offered us a good deal on the tires and was just very helpful and accommodating. We also got a nice loaner car while they were fixing our car. Thank you all for the great experience. The only drawback was that you ran out of the chocolate drink mix so maybe next time you'll have them : ) More
failure to provide registration for a new purchase. I bought a 2013 nissan frontier. The purchase went well. The problem is I live in PA and they said they would handle the registration process. Ok grea I bought a 2013 nissan frontier. The purchase went well. The problem is I live in PA and they said they would handle the registration process. Ok great. They gaveme a temp 20 day non resident plate until my plate was to come in. The temporary plate expired sunday and I have yet to recieve my plate. So now the truck cant be driven and I cant get a straight answer from them. I have done alot of work for various dealers from freehold to marlton NJ and talking to them this should not of happened. So long story short if you live out of state I would not go to DCH freehold to purchase. Personally I think there clericle staff slacks. They should of got the paperwork out on time and there wouldnt of been any problems. More
Won't Buy a Nissan Anywhere Else! I met Mark Abitabilo and visited DCH Freehold Nissan for the first time over a year ago. Even though I could not purchase a vehicle back then, I reme I met Mark Abitabilo and visited DCH Freehold Nissan for the first time over a year ago. Even though I could not purchase a vehicle back then, I remembered Mark and his team. So, I went back. I just purchased a 2014, totally redesigned Nissan Rogue S. I could not be any happier than I already am with my buying experience. I worked exclusively with Mark online to negotiate my deal. He responded back very timely to all of my email questions and concerns. Since he is Manager/Director of Business Development and Internet Sales, there was no back and forth with any sort of middle man. Mark had total authority to take me from start to finish with my transaction, He explained everything very clearly and was upfront about it all. This was a truly and completely, transparent negotiation, trade valuation, finance, and delivery process. Mark did have me work with Terry Lee toward the end of my transaction. She was great and very knowledgeable about my vehicle's features, which she explained to me. I worked with Joe Clossey on the finance side. He understood my extremely tight budget and did not put pressure on me, at all, as far as adding a whole lot of costly extras. I did buy the gap insurance (which I usually never do), because I did trust him so much. In short, if you want a truly enjoyable buying experience, please reach out to Mark and the fine people of DCH Freehold Nissan. You'll be glad you did. Thanks Everyone! More
buyer I was pleased to work with Mark Gruben. He was extremely nice and helpful. He explained everything to me. The staff was great there. They showed me th I was pleased to work with Mark Gruben. He was extremely nice and helpful. He explained everything to me. The staff was great there. They showed me that they cared about my situation. I'm grateful, and appreciated all of what they did for me that day. More
Fantastic Customer Service A big shout out to Liz Triola she went above and beyond being helpful with my car. I thought I was going to have major expenses right before the holi A big shout out to Liz Triola she went above and beyond being helpful with my car. I thought I was going to have major expenses right before the holiday since my battery died at the dealership. Lucky for me that I had bought my battery at the dealership a few years ago and it was under guarantee. She guided me on all the things I need to do as I approach my 90,000 mile mark to maintain my car in excellent condition so I can buget my expense. I left the place in a great mood. Thank you DCH and Liz Triola Milvian More
Absolutely Recommended This was a very smooth transaction from start to finish . Lea Ruppert answered all of my questions in a timely manner , Pierre made sure my vehicle wa This was a very smooth transaction from start to finish . Lea Ruppert answered all of my questions in a timely manner , Pierre made sure my vehicle was clean and ready and Joe Clossey explained everything thoroughly . Thanks guys I really do appreciate the great deal and the great service . More
great customer service everyone worked hard to get me my loan and terry lee was great!!! I would definitely recommend this dealership to a family member awesome buying exper everyone worked hard to get me my loan and terry lee was great!!! I would definitely recommend this dealership to a family member awesome buying experience More