INFINITI of Englewood

Excellent Experience We visited the showroom on a Saturday and our car buying experience was very pleasant. Ray was very pleasant and patient. Once we decided on the Q50 2 We visited the showroom on a Saturday and our car buying experience was very pleasant. Ray was very pleasant and patient. Once we decided on the Q50 2014, he was able to find the car we wanted and remained patient even after we had to delay our pick up date. I would highly recommend this dealership to anyone looking to buy an Infiniti and ask for Ray. Financial service was excellent as well. He explained all plans in lay terms and made discussing financing the car painless. More

Excellent Service Ray Broomfield gave my wife and I a great experience as well as an above and beyond amazing service. From beginning to the end of the purchase, I coul Ray Broomfield gave my wife and I a great experience as well as an above and beyond amazing service. From beginning to the end of the purchase, I couldn't help but feel like "family." Thank you Ray and we will continue to do business with you! - Nick Nwoke More

Purely simple and pleasant buying Being a person very apprehensive of the car buying experience, I was very pleased with how my sales person, Ray handled the whole experience. I walke Being a person very apprehensive of the car buying experience, I was very pleased with how my sales person, Ray handled the whole experience. I walked in with a stand-off attitude and Ray nicely allowed me to view and check the various cars on offer. Once I decided on my choice of SUV, Ray walked me through the entire service process and in less than 24 hrs, I was off and running! Great Service More

New 2014 Q50 I walked in without any expectations or intentions, just wanted to check out the new digs and the new cars. My sales person mike was super friendly an I walked in without any expectations or intentions, just wanted to check out the new digs and the new cars. My sales person mike was super friendly and helpful, showed me the car I need instead of the car I thought I wanted. He walked me through all the choices and features, helped me with filling out everything. The finance officer was very knowledgeable and friendly, he explained everything in plain English. I would definitely recommend this dealer to my friends. More

"Excellent Service" Ray Broomfield and Taz Abousamak gave us an excellent service in the whole process of leasing my car. The negotiating process was very comfortable. Ra Ray Broomfield and Taz Abousamak gave us an excellent service in the whole process of leasing my car. The negotiating process was very comfortable. Ray went out of his way giving us top priority from the begining to the end. I would highly recommend leasing a vehicle here. More

Good Experience searched many places for a used car and Englewood infiniti had the best deal for me. All of my questions were answered but overall good experience, th searched many places for a used car and Englewood infiniti had the best deal for me. All of my questions were answered but overall good experience, thanks Ray! More

I had a good experience. We had a very good experience. The rep was nice and he explain information in detailed. I would recommend my family and friends to get a car. We had a very good experience. The rep was nice and he explain information in detailed. I would recommend my family and friends to get a car. More

Deceiving dealership Deceiving & unknowledgeable staff. Just interested in making the sale. I was given information that proved false about the auto. I had two G-37X cars Deceiving & unknowledgeable staff. Just interested in making the sale. I was given information that proved false about the auto. I had two G-37X cars previously & was looking to purchase the new Q-50. The salesman told me that the car had all the features of the G-37X plus more. Not so. It has much less. The salesman told me it had power memory drivers seat, power tilt/telescopic steerring wheel, CD storage recording, camera with warning beeper, etc. All was on the G-37X. I did not go for test drive as I had two previous cars. The financial guy was curt & rude. Surprises came up with hardly an explanation. I paid for the car & got init to drive home & slowly discovered the shortcomings in the amenities. The car is good but however I was lied to by a staff that was a combo of not knowing their product & just plain rude. I will not buy another auto from this dealer after this third one as the staff has changed & not for the better. More

The level of proffessionalism was extremely poor My buying experience with this dealer was beyond poor. My vehicles delivery was poor as well and I am still waiting for a owners manual and new tow h My buying experience with this dealer was beyond poor. My vehicles delivery was poor as well and I am still waiting for a owners manual and new tow hitch, as the one I own on my truck is cracked. The day I purchased my car, the dealer had my husband and I waiting 3 hours after the approval. The dealer delivered my car to me without detailing, worn tires and the outlets in the truck were not working. I live in NY, so as of today I have made 4 trips to NJ because I had to take my truck back twice for services. I noticed how bad the front tires were when I looked at the vehicle. I brought that to the attention of my salesman and finance manager, both of them told me if the truck passed "their inspection" that they were not required to change the tires. I took the truck home where my brother and husband we able to look over the truck, the tires were so worn they were leaning in. When I took the truck back to the dealer the next day they looked over the truck again and agreed the tires were worn and they did change them and gave me a wheel alignment as well. At this time they also fixed all the outlets and had a outside vendor come in and paint the spots on the truck that needed TLC. After taking the car home yet again, my husband and I noticed where they wet sanded the trunk but DID NOT buff it to make it shine. I purchased the truck on September 23rd, on October 10th I returned to the dealer because my temporary plate was expiring on October 12th. When I arrived at the dealer inquiring about my registration that I still had not received, my salesman Ray Broomfield told me there was nothing he could do, that he didn't know what to tell me. I then asked to speak to the Sales Manager who then attempted to tell my husband and I the same thing, only we were not excepting that answer. After calling Infiniti Consumer affairs and waiting at the dealer for more than 6 hours, they gave me a copy that was faxed to them from Hunnington, NY. They had just gotten my registration on the 18 day of me having my temp plate and if I had not gone to the dealer I would not have been able to move my truck that Sunday, October 12th because my temp plate would have expired. I went to the dealer for a dealer experience, the experience I had at this dealer was LESS than poor to say the least AND I am still not done dealing with them. I have owned 3 Lexus vehicles and each time the experience was exceptional. I regret this purchase and will never buy another car from them. I wouldn't recommend this dealer to transport dogs to the ASPCA. BEYOND DISGUSTED!!! More

Above and Beyond Service Ray and Ally provided us with a very positive sales experience. I searched on my auto insurance company's car buying service and found this dealershi Ray and Ally provided us with a very positive sales experience. I searched on my auto insurance company's car buying service and found this dealership to be one of the most competitive on price. Their facility is comfortable and tastefully decorated. The negotiating process was clear and no-nonsense. We quickly reached an agreement on the pricing. Ray went out of his way to service us and facilitate the sale. He worked on our behalf with his credit managers to insure we had access to the lowest financing rate. I would highly recommend buying a vehicle here. More