Germain Lincoln

A 5 star experience Called at the last minute to see if my scheduled maintenance could be done. Spoke with Justin Yoerger who had me come in within 30 minutes and took c Called at the last minute to see if my scheduled maintenance could be done. Spoke with Justin Yoerger who had me come in within 30 minutes and took care of everything promptly, professionally and very personably. Instead of taking a loaner (which was immediately offered), I chose to wait the approximate 90 minutes for the work to be completed (which included two recommended additional actions), and worked from the dealership's very fine customer center (good latte...). Work was completed on time, car returned clean as a whistle. This is servicer on the level that I used to expect from BMW, and am so pleased to see it from Lincoln. Great dealership all around. Thanks. Jim Simpson More

New Navigator Service Customer Service Representative Justin Yoerger is as capable as they come! He is friendly, professional, trustworthy and customer focused. The dealer Customer Service Representative Justin Yoerger is as capable as they come! He is friendly, professional, trustworthy and customer focused. The dealers quality of work was excellent and it was completed ahead of schedule. It doesn't get any better. More

Excellent service experience I dealt with Dave Ambrozewicz and had the most comforting service experience I have ever had. I knew at all time what was going on and best of all my I dealt with Dave Ambrozewicz and had the most comforting service experience I have ever had. I knew at all time what was going on and best of all my problem was resolved More

Service Experience I've purchased many vehicles over the years and have never dealt with a Service Representative as capable, friendly, professional, trustworthy and cus I've purchased many vehicles over the years and have never dealt with a Service Representative as capable, friendly, professional, trustworthy and customer focused as Justin Yoerger. I have never looked forward to having my vehicle serviced but I always look forward to working with Justin. He represents Germain Lincoln so very well. More

Purchase of 2015 Lincoln Navigator Wayne Van Deusen The purchase of our 2015 Navigator was truly a pleasure thanks to Sal Cappola. His knowledge of the vehicle and patience was amazing. We were please The purchase of our 2015 Navigator was truly a pleasure thanks to Sal Cappola. His knowledge of the vehicle and patience was amazing. We were pleased to learn Justin Yoerger was still with the service department. He is the essence of customer service. Many thanks to Sal and Justin, More

Great Justin Yoerger was very professional, courteous and very nice to deal with for my recent service appointment. He is a great representation of Germain Justin Yoerger was very professional, courteous and very nice to deal with for my recent service appointment. He is a great representation of Germain Lincoln. More

Top Notch Car Buying From the moment of stepping on the car lot our experience was very laid back and comfortable. No pressure sales approach, which is a key thing we loo From the moment of stepping on the car lot our experience was very laid back and comfortable. No pressure sales approach, which is a key thing we look for when shopping for a vehicle. The sales person, Sales manager, and Finance manager were all professional and up front when dealing with them. There was a large selection for the model car (MKZ Hybrid) we chose. We felt we left with a good deal. More

Car in for service again! It is never pleasant to bring your car in for service and have to wait for the repairs to be made. It's always a pleasure to interact with Justin Yoer It is never pleasant to bring your car in for service and have to wait for the repairs to be made. It's always a pleasure to interact with Justin Yoerger. He is professional, courteous and competent and will do whatever it takes to please the customer and get the car serviced quickly and you on your way. He is a real asset to the dealership and we will probably buy our next car there thanks to him even though we complain constantly about the long drive there....Jack Pettit More

Words of praise and satisfaction Scott Moessner, Service Consultant at Germain Lincoln, Naples is knowledgeable, professional and effective. Problem identified, solution found, quickl Scott Moessner, Service Consultant at Germain Lincoln, Naples is knowledgeable, professional and effective. Problem identified, solution found, quickly fixed. Simple, straight forward. Thank you Yvon More

warranty issue Justin Yoerger service representative, was the only reason that I kept patient during the month long diagnosis and repair of my 2011 Lincolin MKS. He Justin Yoerger service representative, was the only reason that I kept patient during the month long diagnosis and repair of my 2011 Lincolin MKS. He kept me informed of the progress every step of the way. He is an asset to the Germain family of dealerships. More