Tropical Ford

Billy Combs..Mr Ford. Tropical ford sales department treated me and my wife with uttermost respect and dignty.our salesman Devon listened to what I had to say and fulfilled Tropical ford sales department treated me and my wife with uttermost respect and dignty.our salesman Devon listened to what I had to say and fulfilled my request with exact what we were looking for in our new 2014 F150..looking forward in sending my friends and family to Devon. More

great experience Jonathan helped my old man from walk in on a rental to walking out on a great used car(I had to drive the rental home but that's alright) No complaint Jonathan helped my old man from walk in on a rental to walking out on a great used car(I had to drive the rental home but that's alright) No complaints whatsoever here. Dad can't be any happier. More

Ford loyalty Always wanted to trade in my 2010 ford F150. For a new truck,so the first time i went to Tropical Ford and met Devon I knew it was a possibility based Always wanted to trade in my 2010 ford F150. For a new truck,so the first time i went to Tropical Ford and met Devon I knew it was a possibility based on the information we discussed,but the payments were not within my means..Devon kept calling me about extra incentives from Ford..so on my next visit we were able to put it together and get me the payments I could afford.Well done Tropical Ford. More

MY BEST CUSTOMER SERVICE Juan was a excellent salesman for sure would recommend this salesman all my friends ,he always was taking care on what i need, and what i looking for, Juan was a excellent salesman for sure would recommend this salesman all my friends ,he always was taking care on what i need, and what i looking for, great customer service, i hope to find in every place, service like JUAN BECERRA More

Got the vehicle I needed With my back issues I needed a vehicle with great back support johnny Perez helped me find that thank you love my vehicle and I'm always receiving com With my back issues I needed a vehicle with great back support johnny Perez helped me find that thank you love my vehicle and I'm always receiving compliments on it More

great Johnny was a great salesman and a helpful with all repairs and concerns would recommend this salesman for other sales and any questions on any car Johnny was a great salesman and a helpful with all repairs and concerns would recommend this salesman for other sales and any questions on any car More

great experience I had a big problem and Jonathan helped me solve it, this is the second car i buy from Jonathan im very happy with the tropical ford Team. I had a big problem and Jonathan helped me solve it, this is the second car i buy from Jonathan im very happy with the tropical ford Team. More

Excellent and enjoyable experience Incredible patience , stayed with me and family in a great sales process! Johnny Perez was great he never have up and helped me a lot . I felt like th Incredible patience , stayed with me and family in a great sales process! Johnny Perez was great he never have up and helped me a lot . I felt like the dealer had ethics as well. More

BEWARE OF SERVICE DEPARTMENT 8/11/2014 BEWARE OF THE SERVICE DEPARTMENT We were in the market to add another vehicle to our painting company fleet. We found a used Ford E250 in 8/11/2014 BEWARE OF THE SERVICE DEPARTMENT We were in the market to add another vehicle to our painting company fleet. We found a used Ford E250 in Orlando from a private owner. I called Tropical Ford which was the closest dealer to the gentleman who owned the truck. I spoke with Steve , a service rep asked him if they would inspect vehicle. He said yes, I'll be here on Saturday I'll make sure I take care of you. We drove down from Ocala on Saturday, met with the gentleman selling the vehicle, took it for a test drive... DROVE GREAT ! Tropical Ford put it on the lift said give us about an hour, we will let you know if we find anything wrong. After the first hour, Steve said their were some issues, showed us the list gave us a price and said it will not be any more than this. We purchase the vehicle from the private owner. After that happened, Steve says how the vehicle is NOT safe to drive back to Ocala and a $2500.00 fix went to a $4300.00 fix. We have NO CHOICE as it is now Saturday afternoon almost closing time, we leave the vehicle to be fixed with what we discussed and have on paper with Steve being promised it will be ready one week from then. Friday morning I decide to call Steve to confirm pick up for Saturday morning as discussed. He informs me that their were additional items they found and they fixed.... But their is an additional LARGE CHARGE. I asked to speak with the Service Manager (Gaylin). He said that additional items were fixed. I said who authorized that, I NEVER GOT A PHONE CALL ON ALL THE SUPPOSED EXTRA PARTS IT NEEDED AND TO TOP IT OFF THEY TOOK OFF PARTS THAT THEY DIDNT THINK THAT WAS THAT IMPORTANT ( front suspension, ball bearing etc) . Gaylin said Steve was suppose to call you and inform you of all the extra charges. I said he did not. Gaylin says " Shame on him". I say that's how you handle this, if this was my employee he would be fired on the spot. Gaylin said I'll do those items for half off and I promise it will run like a gem and be done Satirday afternoon. He called Saturday af 1:30 to let us know it was done they test drove it and everything runs perfect. I asked will you be there when we pick up. He said defiantly. We arrived and Gaylin just had left for the day we were told and to our disbelief Steve the service rep was there. We left with the truck got 18 miles on the highway and it overheated and we were stuck. I called to let them know, and of course no one could help. We towed the vehicle 77 miles back to ocala . I left Gaylin the Service manager a message Saturday. Today is Monday evening, still no phone call back. I also left a message for Brian , Galin's boss and Mr. Massey the owner. Obviously they got our money so they could care less that they did shady work, lie and deceive people. NO ONE SHOULD EVER GET VEHICHLES SERVICED OR BUY A VEHICLE HERE. MAYBEE THEN THE OWNER WOULD WAKE UP AND RESTAFF HIS EMPLOYEES WITH HONEST PEOPLE. More

Stephen Bundy Jonathan was very friendly, and even though we were not looking at a Ford we was very knowledgable of the car we were looking at! Jonathan was very friendly, and even though we were not looking at a Ford we was very knowledgable of the car we were looking at! More