Massey Yardley Jeep Chrysler Dodge Ram

Long waits are the norm along with poor communication. However the worst of the worst is MATT KELLY their service director. TIME TO RETIRE MATT. He’s the rudest and most unprofessional individual one can However the worst of the worst is MATT KELLY their service director. TIME TO RETIRE MATT. He’s the rudest and most unprofessional individual one can imagine. NEW FLASH, his attitude has been repeatedly reported on many reviews. Go to ARRIGO in Tamarac to be treated with respect. TOTALLY avoid any business that would employ such a crotchety old man that should have retired years ago. More

Good morning, Wish I could leave NO stars. I called in advance and was told to bring the vehicle in. I dropped off company vehicle on 7.14.23. I've called and followed up almost every other da I called in advance and was told to bring the vehicle in. I dropped off company vehicle on 7.14.23. I've called and followed up almost every other day to be told its being worked on and will be ready in a few days. Today, 7.28.23 when I call, I'm told it hasn't even been looked at and I should come and pick it up. No customer service. No Communication. Poor Attitude and Culture. They only care for the warranty money. More

I can honestly say in the 35+ years of car ownership, this dealership has the worst service department I have ever experienced. Super disorganized. When you ask for answers you get the run around. Stay a this dealership has the worst service department I have ever experienced. Super disorganized. When you ask for answers you get the run around. Stay away. I don't even know how these people are still in business. This is not the place you want your vehicle worked on. ZERO stars from me. By far, the worst service department I have ever worked with and they didn't fix any of the issues I came in with. I had to drive to a dealer 100 miles away and gave them my business. More

I never write reviews. I think there are usually too many emotions involved, but this business is absolute garbage. I brought my jeep in for routine maintenance, check engi I think there are usually too many emotions involved, but this business is absolute garbage. I brought my jeep in for routine maintenance, check engine light, and issues with the transmission. My service manager was Sam Neely. First, he forgot to call or follow up with me. Then, after contacting the business. They stated they were unable to diagnose the transmission problem and completely forgot about the check engine lights. So they keep it another day to have Sam's friend "run another inspection." I am without a car for 3 days at this point. So I believe them maybe the transmission was an intermittent issue. I drive the car off the lot, not one mile later does the noise come back worse than ever. So I bring the vehicle back to Massey in the morning. I am completely ignored. I asked to speak to the service manager Matt Kelly. He refused to acknowledge my presence. He then preceded to be the rudest person I have had the misfortune of interacting with. His lack of professionalism was disgusting. If I behaved as he did, I would be fired at a minimum. This is by far the worst interaction I have had with any service center, let alone a certified jeep service center. The individuals I had the misfortune of interacting with are a poor representation of Massey and disservice to the Jeep brand. More

Went to the dealership at Massey YARDLEY for a rattling issue, Jaylen, their service advisor at the time told me the part is on back order, been checking in ever since. 5 months later, called to find out J issue, Jaylen, their service advisor at the time told me the part is on back order, been checking in ever since. 5 months later, called to find out Jaylen no longer works there. Come to find out, on their repair order, it says the part have been installed. Now that my extended warranty is now over. They do not want to fix the issue when I clearly have text messages from Jaylen. Never coming back to this dealership again, the service department do not hire honest people. They lost my service More

I purchased my new jeep from Massey Yardley. The deal was smooth and easy. I highly recommend Jonathan as well as Michael who assisted him with the deal. My husband and I both have cars from thi The deal was smooth and easy. I highly recommend Jonathan as well as Michael who assisted him with the deal. My husband and I both have cars from this dealership and plan to continue purchasing cars with them. I have already recommended the dealership to numerous people. 10/10 experience. More

We purchased a vehicle from Mervin and all was good until the dealership did not install a security system that I paid $999. I called the dealership and Mervin said they would refund my money since I live 3 the dealership did not install a security system that I paid $999. I called the dealership and Mervin said they would refund my money since I live 3 hours away and did not want to drive back up there for that. Fast forward 2 weeks and the person that signs the check was not there. Now we are another 1 more week and I called and spoke to someone that didn’t care at all. I asked for them to send the check via fedex or ups and he flat out refused. NEVER AGAIN! It’s pretty obvious all they care about is the sale and nothing else. Spend your money elsewhere. More

I went into this dealership not needing a new truck, I wanted one moreso. I stopped in and was greeted by Fabio, he was A+ the entire way. I had an awful experience at a Chevy dealership back in October. wanted one moreso. I stopped in and was greeted by Fabio, he was A+ the entire way. I had an awful experience at a Chevy dealership back in October. The experience with Fabio and this dealership was polar opposite. They were interested in helping/advising me and it was a very low pressure atmosphere. Highly recommend this dealership and Fabio. Couldn’t be happier. More

Customer service, was not apparent. Communication,and relating, nonexistent. But not when it came to how much I had to put down on a 2018 Ram 1500 express with 23000 with no credit or c Communication,and relating, nonexistent. But not when it came to how much I had to put down on a 2018 Ram 1500 express with 23000 with no credit or cosigner. $5000 is what I brought, I went home for $3000 more. Since then , no one from, sales, finance, the dealership has contacted me check on me , asked me anything about my purchase. Massey Yardley Dodge 777 n state Rd 7 . Sucks !!!!!!! I wouldn't recommend anyone to buy from them. They only want your money. Sincerely Irvin j Gethers. More

A huge shout out to Buzz the salesman for his professionalism and exemplary Customer Service. I couldn’t be happier with my new Jeep Wrangler!! Buzz was very helpful and true to his word! Without professionalism and exemplary Customer Service. I couldn’t be happier with my new Jeep Wrangler!! Buzz was very helpful and true to his word! Without a doubt, I will be referring Buzz to family, friends and colleagues. #WandaW👍🏾😊 More